The ability to engage with a wide range of stakeholders has become an increasingly important competence in many roles - in particular, project management, business analysis and IS consultancy. This course covers the essential frameworks and principles associated with effective stakeholder engagement during business change projects and programmes.
Key areas of the course include:
- Understanding stakeholders
- Working with stakeholder groups
- Facilitated workshops - introduction
- Creative problem-solving
- Managing expectations
- Managing conflict
- Examination on the afternoon of day 2
Please do note that the course timetable is designed to include coverage of new content up to around mid-afternoon on day 2. Delegates should be prepared to spend around 1 -2 hours per evening on homework and revision activities. This may include activities set by the instructor as appropriate.
This certification is relevant for anyone wishing to gain an understanding of the key concepts and techniques required to work effectively with stakeholders.
The certification will be of benefit to anyone responsible for engaging with stakeholders on business change projects, in particular business analysts and project managers.
Note that if you are intending to work towards the BCS Advanced Diploma in Business Analysis then you must already have the International Diploma in Business Analysis. Please also see the Advanced Diploma in Business Analysis Certification path