About this course

Course type Performance
Course code MPDAYBC
Duration 2 Days

Assertiveness is the antidote to fear, shyness, passivity and even anger, so there is an astonishingly wide range of situations in which this training is appropriate.

It can be stressful if you feel you cannot tactfully and effectively speak out.

Assertive communication can strengthen relationships and inspire respect.

Common concerns we hear include:

  • How do I say 'no' to unreasonable and excessive requests?

  • How do I avoid overloading my schedule?

  • How do I build belief in myself?

  • How do I portray confidence?


This thought provoking and practical workshop will encourage you to contribute more fully to any discussion.

Finding your voice can take courage and we can help you to do that.

What’s included

QA offers more benefits. Here is what's included with this course:

Pre-Course Work

Key Learning Points

Prerequisites

Delegates will be provided with pre-course tasks for completion prior to attending the, course by email. This course is aimed at those who are wanting to achieve the right balance in their levels of assertion.

By the end of the course you will be able to:

  • Make confident requests

  • Say 'no' when you need to

  • Behave in a congruent manner

  • Trust your judgement

  • Take ownership of your feelings and behaviours

What will the course cover

  • Confidence and belief
  • Your inner dialogue
  • Cause and effect
  • Building internal confidence
  • Recognising assertion, submission and aggression
  • Levels of assertion
  • Using body language and voice
  • The power of words
  • Making and refusing requests
  • Preparing and delivering an assertive message

Performance

2 Days

Duration

This course is authored by QA

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

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