About this course

Course code TP810
Duration 1 Day

In today's market, the pressure on finding new customers is relentless. Outbound calling is now a significant part of the sales plan. As voicemail is adopted by many, it has become increasingly difficult to get through to the right decision maker. This practical course helps you to overcome the obstacles and provides you with the essential techniques for successful telephone selling and appointment making.

Who should attend

This course is designed for those who are required to increase sales over the telephone to existing and/or new clients. The programme can be attended by both those with experience and those new to the role as the principles covered are equally applicable.


  • The ten steps to telesales success.
  • The importance of establishing goals.
  • How to keep the call positive.
  • How to structure the call.
  • Reducing rejection and retain your motivation.
  • Gain interest in the first 15 seconds of the call.
  • How to use voicemail to your advantage.
  • Effective questioning and handling objections.
  • Understand how to focus on the benefits of a meeting.
  • Simple ways to close the appointment or sale.
  • Learn when to stop talking.

1 Day


This is a QA approved partner course

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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