This course will show you how to create an outstanding customer experience whatever type of site you run. Customers who are more engaged and more loyal. Customers who will take action and convert.
Zappos, Amazon, Apple and others know the secret to online success lies in an outstanding experience. An experience that differentiates them from the competition. One that makes interacting with them more pleasurable than going elsewhere.
This course will explore how these and other companies have succeeded. Succeeded in creating an engaging online experience and improved their customer retention. You will learn how to apply what they have discovered to your own business with transformative effects