Leadership, Management and Business Skills training from QA

Customer Service training

Organisations that grow over the long-term put the customer at the centre of everything they do.

Customer Service

Browse the full list of our Customer Service training courses listed alphabetically.

Delivering Customer Service Excellence

Classroom
2 Days
MPDDCSE

Delivering Customer Service Excellence Performance Based Learning

Classroom
1 Day
MPDDCSEPBL

Managing Customer Service Excellence

Classroom
1 Day
MPDMCSE

Maximising Customer Satisfaction in a Technical Environment

Classroom
2 Days
MPDMCSTE

Using Email to Communicate Effectively

Classroom
1 Day
MPDCCBE

Why choose QA for Customer Service training?

The quality of service you offer is measured by your customers and potential customers in every interaction they have with you, whether in person, by phone or over email.

Most organisations put emphasis on front-line staff learning new skills and behaviours; the really successful ones focus on how service excellence is first built and then managed as a strategic business priority.

QA's Customer Service Excellence programmes focus on enhancing your customer relationships and service delivery, as well as helping you to define your service strategy and measure your performances against it.

Our practical, real-world based programmes are designed to enable you to take action to improve, enhance and refine your customer experience as soon as you return to your workplace and are packed with simple and effective tools and the opportunity to apply them to your business and your role.

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