About this course

Course type Performance
Course code MPDCE
Duration 3 Days

The ability to communicate effectively is a key skill; communication and social interaction are fundamental to business success. This event is designed to develop your capability in delivering positive and persuasive communications in both the written and spoken form.

People often ask us:

  • I struggle to get the response I want, is it the way I communicate my message?
  • Why can't I always pick up on what others are trying to say?
  • How do I enhance my communication skills so that my colleagues and managers value my input to discussions?
  • Can I learn to adapt my communication style to best suit the situation and get better results?

This is an interactive course that requires effective communication throughout. We will work to enhance your skills - improve communication, improve relationships, improve results!

Target audience
This course is for all levels and is ideal for anyone who wishes to enhance their communications skills.

What’s included

QA offers more benefits. Here is what's included with this course:

Key Learning Points

By the end of the course you will be able to:

You will learn how to:

  • Explain in detail the process of communication
  • Make the right impression first time
  • Demonstrate key rapport building skills
  • Utilise active listening skills
  • Use advanced questioning techniques
  • Modify your body language to support your message
  • Recognise reactions and behaviours in others
  • Manage your own reactions and behaviours
  • Increase levels of assertion in both the spoken word and the written form
  • Use the power of words in a positive way
  • Demonstrate practical communications skills for organisational success

What will the course cover

  • The impactful first impression
  • The communication process and profile
  • How we communicate and your thinking process
  • Introduction to body language
  • Building rapport using the communication triangle
  • Active listening
  • Communication filters
  • Building rapport using matching and mirroring
  • Questioning skills
  • The power of words
  • Congruence and ambiguity
  • Redundant expressions and clichés
  • Digital communications made easy
  • Conference call etiquette
  • 'Communicate!' business simulation

Performance

3 Days

Duration

This course is authored by QA

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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