Leadership, Management and Business Skills training from QA

Understanding People and Conflict

About this Course

Tech Type Performance

Code MPDUPC

Duration 3 Days

Conflict is difficult to avoid in a working environment. However, through understanding how individuals feel and behave in differing circumstances, you can develop strategies and skills to turn these situations into positive experiences. It is essential that everyone in the workplace has the ability to understand, recognise and implement strategies for managing and resolving conflict.

Target Audience

This course is suitable for individuals who wish to enhance their skills in either individual or team conflict management and resolution.

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Learning Outcomes

At the end of this course you will be able to:

recognise what motivates yourself and others
see how you may be perceived by others
understand how to create trust and respect in relationships
reduce the stress caused by conflict in the work environment
help people work together to reduce negative conflict or tension
use a number of conflict management techniques to suit a range of situations
promote positive relationships and outcomes through enhanced communication skills.

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Course Outline

Strength Deployment Inventory (SDI) analysis explanation and discussion of the results.
Adopting the appropriate behaviours when working with the various SDI profiles in your team.
The three stages of conflict.
Understanding what conflict looks like, sounds like, feels like for others and how to pick up the signs.
Conflict strategies.
Planning your behaviour - create the plan that will give you the best results.
Transactional Analysis - the ego-state model.
Rules of communication.
Strategic questioning.
Creating an action plan to resolve real-life examples.