About this course

Course type Performance
Course code MPDKESM
Duration 3 Hours

Influencing and persuading all of the internal and external stakeholders - vendors, outsourcing providers, customers and colleagues - in any process are essential elements of managing continuous improvement. Securing the buy-in of individuals where you don't have direct authority can support a drive for operational excellence.

This session delivers great tools and techniques to help you to achieve the best outcomes whilst building and managing excellent business relationships.

By the end of the course you will be able to:

At the end of this course you will be able to:

  • conduct a stakeholder analysis
  • identify and enhance the key ingredients of a beneficial stakeholder relationship
  • evaluate the impact of different stakeholder needs, styles and perspectives
  • discuss stakeholder management and its impact on continuous improvement
  • create a plan for building and improving your business relationships.

What will the course cover?

  • A review of influential behaviours.
  • Power versus influencing.
  • Sources of power.
  • Planning influencing - considering your sphere of influence.
  • Relationship mapping.
  • Strategies for working with remote stakeholders.
  • A personal action plan.

Performance

3 Hours

Duration
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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