About this course

Course type Performance
Course code MPDMDBR
Duration 2 Days

The most successful relationships in business are those that achieve genuine mutual benefit for all parties. This means that client relationships can no longer be transactional; rather they are built on high levels of trust and mutual understanding.

What’s included

QA offers more benefits. Here is what's included with this course:

Pre-Course Work

By the end of the course you will be able to:

At the end of this course you will be able to:

  • State how to build rapport and create trust in business relationships
  • Identify your Motivation Values System and how you approach conflict situations by completing the Strength Deployment Inventory
  • Improve your authentic listening and 3 level questioning skills
  • Demonstrate how to apply the ORDER methodology to enable rewarding conversations
  • Identify your power source(s) and develop your influencing and negotiating skills
  • Create a compelling goal and plan for managing and developing your business relationships

Course Outline

  • Creating rapport and building trust
  • Strengths Deployment Inventory® - relationship awareness theory
  • Authentic listening & 3 level questioning
  • The ORDER methodology
  • Power, influence and negotiation
  • Action Planning

Performance

2 Days

Duration

This course is authored by QA

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

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