About this course

Course type Essentials
Course code QAABAL4E
Duration 20 Months

Programme duration 18-24 months

Our Business Administration Level 4 Apprenticeship combines online learning, classroom training and on-the-job experience to gain the skills necessary to excel in business administration.

Whether you are already employed as a business administrator and you are looking to improve your skills or take a step up in your business administration role.

This apprenticeship gives you a great opportunity to develop more advanced administration skills, ensuring you have the knowledge needed to become a skilled Personal Assistant, Office Manager or an Administration Coordinator.

What’s included?

On successful completion of the programme, you will gain the following qualifications:

  • City & Guilds Level 4 Diploma in Business and Professional Administration
  • Level 4 NVQ Diploma in Business Administration


The entry requirements for this programme are as follows:

  • Minimum age 18
  • A Level in Business
  • Or a Level 3 Apprenticeship in a similar subject
  • Or an International Baccalaureate at level 3 in a similar subject
  • Or a BTEC Extended Diploma in a similar subject (180 credits)
  • You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject

What will you learn?

You will learn business skills including:

  • Understanding principles of business and administration
  • Mastering communication skills
  • Managing personal and professional development
  • Understanding organisations
  • Managing the work of an administrative function
  • Planning and implementing change

This will help to equip you with the skills essential to take on job roles such as Business Administrator, Administration Team Leader, Personal Assistant, Senior Business Administrator and much more.


During the programme you’ll be required to spend 20% of your time at work on off-the-job learning.

Our programme helps you easily fit your learning around your day job with access to our online learning platform – learning can be accessed anytime, anywhere and on any device so you get high-quality content on the go.

You will complete:

  1. Seven knowledge modules introducing advanced business theory and fundamentals, through a combination of online learning and practical classroom workshops.
  2. Competency modules to complete in the workplace to further develop your administrative skills.
  3. The online learning will support both the knowledge and competency modules, and will be completed after each unit.

The knowledge modules included in this programme are:

  • Module 1: Personal and Professional Development
  • Module 2: Understanding Organisations, Resolve Administrative Problems
  • Module 3: Effective Communication in Business
  • Module 4: Planning and Managing Customer Service, Manage an Administrative Function
  • Module 5: Planning and Implementing Change
  • Module 6: Resource Management
  • Module 7: Business Ethics

The competency modules that you will complete in the workplace included in this programme are:

  • Module 1: Negotiate in a Business Environment
  • Module 2: Create Bespoke Business Documents
  • Module 3: Manage an Office Facility
  • Module 4: Analyse and Present Business Data

There is a range of optional modules available so the programme can be tailored to suit your job role and learning objectives.

For more information download the handout

NOTE: this programme is only available in England.

To contact us for more information Apply now


20 Months

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 01753 898320 or email us at info@qa.com to discuss how we can help.

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