QA Training | Customer Service

Supplier management and smart sourcing

QA is one of the largest purchasers of training in the UK. You can benefit from our buying power and market knowledge by working with us. Our skilled procurement team can source and manage all your training needs, from a wide range of suppliers, at minimum cost.

QA is your gateway to the entire training market


We provide over 1,500 training courses and bespoke learning solutions to professionals, businesses and public sector organisations. In addition to our comprehensive curriculum, we work with over 1,100 approved partner suppliers to guarantee that you have access to all the specialised training you need.

In 2012 we provided training to over 24,000 people, on over 7,000 different courses, sourced from 1,100 suppliers.

What are the benefits of working with QA?


In addition to offering you the widest range of training courses in the UK, our end-to-end process delivers a complete solution, freeing up your valuable time. You can focus on the learning – we will take care of everything else.

With QA you will benefit from:

  • access to the widest range of training courses in the UK
  • lower training costs than those quoted direct from the suppliers
  • exceptional training quality guaranteed by our rigorous partner checks and reviews
  • expert advice from our skilled and experienced procurement team
  • one provider managing all your training needs
  • the flexibility to keep working with your preferred suppliers
  • a single training invoice to your organisation

Successfuly managing the training procurement needs of many top UK organisations


How are costs minimised?


Our buying power, market expertise and extensive partner network ensure costs are kept to a minimum. Through our knowledge of the training market we can identify the options, suppliers and locations that deliver the best value for your organisation. We have experienced negotiators and actively work with our partners to ensure that service levels are exceptional, achieving response times and solutions that a one-off buyer would struggle to obtain.

What about specialist training requirements?


However commonplace or niche your need, our skilled procurement team has the experience to find the right solution for your people, department, or business function. Below are some examples of the specialist training we have sourced for our clients:

  • Niche IT solutions
  • Cutting-edge technologies
  • Specialist financial training
  • Employment law
  • Health and safety
  • Business sign language

The process is simple – the transaction is managed by QA from start to finish, allowing us to follow the same route to learning for all of our training needs; no new accounts or purchase orders necessary.

Gordon Robertson

IT Solutions and Services at Siemens

How do you guarantee the quality of partner courses?


We rigorously quality-check all of our partner suppliers to ensure that the training you receive is the best it can be. We impose strict service-level agreements (SLAs) and hold regular reviews with our partners to ensure all third-party training delivers significant cost and quality improvements for our clients. We only select market-leading partners with a shared focus on quality and tangible learning results. Through these measures we ensure the best possible training is delivered, every time.

How does the process work?


QA follow a simple five-step process to ensure that we fulfil all your training needs:

  1. A QA Account Manager will be assigned to you to discuss your specific training requirements, including:
    • skills you wish be developed
    • training options
    • number of attendees
    • preferred location (including your own premises)
    • timing/schedule
    • budget
  2. Our skilled procurement team searches the market and our established partner network to find the right training and negotiate the best price for you
  3. A quote and course details are quickly provided so you can approve the training
  4. We deal with all of the administration: booking, joining instructions and pre-reading
  5. We manage the supplier relationship, and any issues during or after the course are handled by us to ensure you are entirely satisfied with the training received

Not found what you are looking for?


Make an enquiry

Speak to our team today

To contact our friendly advisers, call, email, or make a quick enquiry


0113 220 7150



+44 113 220 7150




N.B. please do not submit any sensitive or confidential data in the message field e.g. credit card numbers, health details.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.