SFIA (Skills Framework for the Information Age)


SFIA (Skills Framework for the Information Age) helps organisations to manage resources effectively, identify skills shortfalls and develop learning plans. Individuals can gauge their own skills against those required for a target role profile, in order to plan their career development.

Levels of responsibility


SFIA is unique in defining skill levels in terms of increasing responsibility, rather than simply depth of expertise. Each level is described in detail that captures the degree of autonomy, influence, complexity and breadth of vision, all of which increase from lower to higher levels.

sfia levels

SFIA identifies 102 skills in the fields of information management, systems and services. Competencies are described at each of the levels that are relevant to a particular skill. The whole framework is organised into six categories, which reflect the diversity of skills:

  1. Strategy and architecture
  2. Change and transformation
  3. Development and implementation
  4. Delivery and operation
  5. Skills and quality
  6. Relationships and engagement

SFIA briefings and training


QA offers one-day or half-day workshops on managing skills using SFIA. In these sessions managers will learn the principles of SFIA and understand how SFIA levels correspond to their own roles and grades. They will practise creating role profiles and learn how to use these to plan skills development.

For further details on Managing Skills in the Information Age (QAMSIA) please see the course outline →

One-hour briefings or practical training sessions are recommended for everyone involved in assessing their own or their team's skills using SFIA. QA typically will 'train the trainer' to enable these short sessions to be run in-house.

All skills-focused QA courses are mapped to SFIA skills and aligned to the appropriate levels. This provides a valuable reference, to enable a tailored portfolio of learning solutions to be offered, which addresses relevant products, technologies and methods.

How QA works with clients to implement SFIA


QA provides a range of services to global, national and regional clients who are using SFIA to drive skills development.

sfia profiling tna steps

SFIA provides an ideal framework to benchmark skills levels for job roles and job families. Among other benefits, role-based skills profiles provide consistent and achievable targets for personal development and career progression. Learning targets include gaining formal accreditations, gaining software-specific skills and developing management and personal skills.

The methodical approach illustrated above ensures that investment in learning delivers measurable business benefits by raising capability.

About SFIA


What is SFIA?

SFIA (Skills Framework for the Information Age) is a suite of skills descriptions, which provide benchmarked competencies for job-role profiles.

Who owns SFIA?

SFIA is independent of vendors, software products, standards or methodologies, so the skills are reusable and portable across technologies and businesses. SFIA is governed by the “SFIA Foundation”, a group of non-commercial industry bodies:

  • The British Computer Society (BCS)
  • The Institute of Engineering and Technology (IET)
  • The Institute for the Management of Information Systems (IMIS)
  • The IT Service Management Forum (itSMF)

A SFIA Council, made up of SFIA Foundation representatives, together with a cross-section of user organisations and learning services companies, meets regularly to review patterns of usage and plan future changes. QA is a SFIA Accredited Partner and our skills consultancy business is led by a SFIA Accredited Consultant. QA is represented on the SFIA council.

Benefits of SFIA

  • Standard reference for recruitment, deployment and development of staff
  • Distinct and graduated skills enable clear definition and differentiation of roles
  • When used to target learning, spend is clearly aligned to capability requirements

For more information contact QA's SFIA Expert, Andy Thompson.

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