Most of our clients talk to us about ROI (Return on Investment) – in fact what ROI does is aim to isolate training benefits and calculate the financial return on an event. The real question though is: can you reliably isolate the effects of training from other business and external factors; and are all of the returns you are looking for quantifiable?
This is particularly tricky for behavioural training (e.g. leadership programmes). It is really difficult to prove that only the training programme is responsible for changes in behaviour over a period of time. There are so many other factors that would and could come into play (e.g. organisational environment, current business climate, self-learning, on-the-job development, peer pressure).