The underlying principles of our Managed Learning Service is to provide a ‘one-stop-shop’ for learning, be that through the deployment of a technology-based solution, or through the appropriate alignment with your existing learning procurement systems and procedures.
As a starting point, we provide you with a centralised email account and dedicated phone line, to enable the immediate routing of all learning enquiries and bookings through QA’s Learning Support Team. By providing you your own email account and phone line, the Learning Coordinator assigned to the account will know from the outset that the calls or emails coming through are from you or your company.
QA’s booking system (BAPS) provides real-time access to QA’s learning schedules, enabling our Learning Support Team to be able to promptly check place availability or make a booking with swift response times. Where bookings or enquiries are required with third-party providers, this again is all routed through the dedicated Learning Coordinators in the Learning Support Team.
We have introduced a range of highly efficient, customer-focused initiatives over the past 12-months, including:
- Automated course and booking reminders
- Automated joining instructions
- Automated pre-course reading
- eSignature solutions for booking forms