Half-Day Course

Linked to KSF competencies: C1-L1, C1-L2, C1-L3, C2-L1, C4-L1, C4-L2, C6-L1, C6-L2

This course will equip delegates with the tools and techniques required to deal with patients effectively, enabling the delegates to feel confident in their approach and patients to experience a positive outcome.


Learning Outcomes

By the end of the course the delegates will have an understanding of:

  • First Impressions - why this really counts and why no words are needed
  • How our communication affects our results
  • Top themes important to patients
  • Recognising patients' expectations and therefore defuse any potential conflict
  • How perceptions of patients are different


What the course will cover:

  • Introduction to Positive Patient Experience
  • Exploring our communication channels and how to build rapport
  • Stepping in to the patients shoes and gaining new insights
  • The top themes important to patients


All courses are delivered onsite by a training team with experience of working in over 50 NHS Trusts, and provide key professional development skills contextualised to fit an NHS environment.

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