Half-Day Course

Linked to KSF competencies: C1-L1, C1-L2, C1-L3, C2-L1, C4-L1, C4-L2, C6-L1, C6-L2, C6-L3

Whether they are patients, colleagues or customers, how we treat the people who use our service is a major factor in our success. This course will build on your existing skills and knowledge. You will be given time to examine your own way of working, identify ways to improve current approaches and manage challenging situations.


Learning Outcomes

By the end of the course the delegates will have an understanding of:

  • the current systems in place and how they may be improved
  • listening and responding to needs & wants
  • taking ownership for the matter in hand
  • strategies for solving a challenging situation
  • how to set the standards, measure them and action them


What the course will cover:

  • Understanding Customer Care and your Customers
  • What hinders provision of excellent service
  • How it's currently done and how you could improve
  • Establishing the benchmark and supporting others to achieve it


All courses are delivered onsite by a training team with experience of working in over 50 NHS Trusts, and provide key professional development skills contextualised to fit an NHS environment.

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