Business and IT training courses from QA

ILM Level 3 Award in Leadership and Management Skills

4-Day Course

Stepping into line management is one of the key challenges that people find when they move from a supervisory or team-member role to the first rung of the management ladder.

This has historically been an area of training and development that organisations have not addressed, leading to poor management, potential legal issues and massive losses of workplace productivity. With increasing pressures on lower and mid levels of management to produce effective results with less, leadership abilities are more essential than ever to ensure organisational success.


Learning Outcomes

This qualification will enable managers to:

  • Understand leadership, management and use of both in order to ensure effectiveness
  • Explain the importance of communication of clear vision, mission and objectives to teams
  • Assess and improve personal communication skills and style ensuring effective communication
  • Describe the role that motivation plays in effective organisational development and function, and a leader's role in facilitating this
  • Define problems, identify possible solutions and use decision-making techniques to arrive at the best solution; communicating this and reviewing its effectiveness once implemented


Style and Structure

This highly participative four-day programme is designed to use facilitated discussion, presentation, case study, group work and reading and research in order to provide a rich learning experience that can be applied directly in the workplace as well as allowing participants to complete a government-approved qualification.

Typically this programme is run over a three-month period, with sessions held regularly. Additional modules can be added from our extensive portfolio of courses in order to create a programme that meets your needs.


Assessment and Course/Qualification Support

This Nationally accredited course, certified by the Institute of Leadership and Management, comprises a work- based assignment and reflective review of work practice. Support with assignments and application of learning back in the workplace is included both during and after the programme.


Day 1 - Introducing the programme and Leadership and Management

  • My Award: Induction to the programme
  • What is leadership?
  • Leadership and Management
  • Understanding leadership styles?
  • Effectively adapting your leadership style and behaviours
  • How does my leadership alter the performance of my team and individuals within it?
  • Why build trust and respect as a manager?
  • Why is communication important?
  • Effective communication techniques


Day 2 - Introduction to leadership / Leading and Motivating the team

  • Mission, vision and strategy - what is it?
  • Putting this in place throughout the organisation
  • Defining and communicating vision and strategy
  • Organising and facilitating 1-2-1 and team meetings
  • Effective feedback techniques
  • What is motivation?
  • Why is motivation important?


Day 3 - Leading and Motivating the team to Perform

  • Common motivation theories and concepts:
  • Maslow, Hertzberg, McGregor
  • Bruce Tuckman's Developmental Sequence in Small Groups
  • Understanding team roles using Dr Meredith Belbin's "e-interplace" team role analysis tool
  • Assignment Brief; Reflective Review
  • One to one review of progress and assignment coaching


Day 4 - Solving Problems and Making Decisions

  • Recognising problems
  • Understanding problems and what causes them
  • Analysing information and data to make an effective decision
  • Identifying options to resolve problems
  • Simple decision making techniques
  • Communicating, implementing and reviewing decisions
  • Assignment Brief; Work-based assignment


All courses are delivered onsite by a training team with experience of working in over 50 NHS Trusts, and provide key professional development skills contextualised to fit an NHS environment.

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