Half-Day Course

Linked to KSF competencies: C1-L1, C1-L2, C1-L3, C2-L1, C3-L1, C5-L1, C6-L1

Of all the work issues people tend to avoid, difficult situations in the workplace is in the top ten for most people. This workshop will explore and practise techniques to help manage challenging situations

As the expectations of others are a key part of these situations, the course will consider the provision of services and your role in this.


Learning Outcomes

By the end of the event, the delegates will have explored:

  • Triggers that cause problems
  • What people disagree about
  • Indicators of potential conflict
  • Appropriate strategies for the situation
  • How to gain commitment to solutions or next steps


What the course will cover:

  • Identifying your Difficult Situations
  • Common Causes and your personal Triggers
  • Diffusing, dealing and moving on from the situation


All courses are delivered onsite by a training team with experience of working in over 50 NHS Trusts, and provide key professional development skills contextualised to fit an NHS environment.

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