Half-Day Course

Linked to KSF competencies: C1-L1, C1-L2, C1-L3, C2-L1, C4-L1, C4-L2, C6-L1, C6-L2

This course will help delegates to build confidence and skill with dealing with customers effectively, enabling them to meet the challenge of consistently providing the best customer service available. The skills gained in this course will help delegates deal positively with colleagues and service-users, as well as people in their personal life.

 

Learning Outcomes

By the end of the course the delegates will be better able to:

  • Identify who their customers are and their different needs
  • Recognise what makes customer care count and the benefits of creating a positive image
  • Solve problems on behalf of customers and know how to handle complaints and difficult people effectively
  • Enhance communication skills which will prevent conflict
  • Recognise the value and benefit of taking ownership

 

What will the course cover?

  • Introduction to Customer Care
  • The benefits of superior customer care to everyone
  • Overcoming the barriers to providing superior customer care
  • Listening and mirroring toold for building rapport
  • How to deal with conflict

 

All courses are delivered onsite by a training team with experience of working in over 50 NHS Trusts, and provide key professional development skills contextualised to fit an NHS environment.

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