1-Day Course

Linked to KSF competencies: C1-L1, C1-L2, C1-L3, C2-L1, C3-L1, C5-L1, C6-L1

This workshop aims to enable attendees to enhance their existing skills in managing conflict It allows them to explore how to manage difficult situations in a controlled and professional way.

The focus will be on techniques & skills, which may be applied to deal with a variety of situations.


Learning Outcomes

By the end of the event, the delegates will have explored:

  • How conflict can develop
  • The warning signs indicating that conflict is present
  • Ways to overcome obstacles in the conflict resolution process
  • Addressing conflict between individuals and groups
  • Appropriate solutions to conflict at work


What the course will cover:

  • What is Conflict
  • Conflict in the workplace
  • Understanding our behaviour
  • Recognising & handling obstacles
  • Diffusing the conflict
  • Communicating assertively
  • Follow Up the resolution


All courses are delivered onsite by a training team with experience of working in over 50 NHS Trusts, and provide key professional development skills contextualised to fit an NHS environment.

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