Half-Day Course

Linked to KSF competencies: C1-L1, C1-L2, C5-L1, C6-L1

This workshop will enable you to understand your own behavioural styles and those of others and develop achievable techniques for communicating and behaving more assertively.

You will learn how to say 'no' without having to change who you are and how to be firm but fair.


Learning Outcomes

By the end of the event, the delegates will have explored:

  • Recognise the link between assertiveness, confidence and self-esteem
  • How to say 'no' to unreasonable requests or assertively agree a solution
  • Deal with criticism, confrontation and negativity effectively and positively
  • Explore the importance of language and body language to assertiveness


What the course will cover:

  • What is Assertiveness & why use it
  • How Assertive am I now?
  • Assertiveness Techniques & How to say 'No'


All courses are delivered onsite by a training team with experience of working in over 50 NHS Trusts, and provide key professional development skills contextualised to fit an NHS environment.

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