Software Assurance Supplementary Terms & Conditions
This document applies to the Microsoft Software Assurance Training Voucher Programme and is entered into between you and QA Limited (company number 02413137) with registered office at International House, 1 St Katharine’s Way, London, E1W 1UN ("we","us" or "our"). It should be read together with our Terms and Conditions of Business. Together they contain legal rights and obligations which are part of your relationship with us. Defined terms used in this document shall have the same meaning as terms defined in our terms and conditions of business.
The Microsoft Software Assurance Training Voucher ("MSATV") number must be quoted at the point of making a booking with us. We will validate this for payment by Microsoft.
The MSATV's will expire upon the earlier of (a) Student's Software Assurance coverage, or (b) 6 months (180 days) from the issue date. MSATV's may not be extended past redemption term unless they are reserved by us in Microsoft's Voucher Validation Redemption system prior to the MSATV's expiration date, however should the MSATV be used to confirm a booking which takes place after the expiry date of the Software Assurance License agreement from which it was allocated and should the course not take place for any reason, the MSATV will be lost in its entirety along with any subsequent offers.
One MSATV can be used for one day of Microsoft Official Curriculum training per delegate.
Cancellations and No Shows
You must provide us with at least 10 Working Days notice if you wish to cancel or re-schedule a Microsoft Official Curriculum training course, otherwise cancellation terms will apply.
If you cancel a booking where a cancellation charge would apply, or do not attend a course where a MSATV was used to confirm the course, a cancellation charge of GBP 111 (plus VAT) for MOC On Demand or GBP 220 (plus VAT) for MOC/DMOC per day per delegate will apply. This charge cannot be paid by using a MSATV. We will invoice separately for such charges, which must be paid for by you within 7 days of the date of our invoice.
The provisions in this document will apply to public schedule courses and closed course events (events dedicated to you). For example, on a closed course, where 6 delegates are paying using the required number of MSATV (6 x MSSATV per delegate),if only 5 delegates show up, then an invoice for the 6th delegate for the amount of GBP 220 (plus VAT) per day will be applied as set out above.
It is your responsibility to revoke the MSATV. Failure to do so may result in the MSATV expiring.
Once confirmed, any changes to the booking, including a delegate name change, will require cancellation of the original booking and the original MSATV being revoked, and a new booking made with a new MSATV number, again subject to validation by us for payment by Microsoft. Delegate substitutions are not allowed.
There will be no charge for cancellations or re-scheduling done 10 Working Days or more before a course start date but in such cases, clients will be required to revoke the MSATV and create a new one for any subsequent bookings. Failure to do this may result in the MSATV expiring.
Cancellations by us
In the event that we have to cancel a course, you will be required to revoke the MSATV for the cancelled course and create a new one for any subsequent course booked. Failure to do this may result in the MSATV expiring. However where a course has been booked using a MSATV for which the Microsoft Software Assurance License agreement has expired, the MSATV will be lost. We do not accept any responsibility for this and we recommend that clients use their MSATV whilst the Microsoft Software Assurance License agreement is current in order to avoid losing any MSATV benefits.
Additional Training Days allocated
Where additional training days are allocated, these days will appear on our system in the month following the MSATV course bookings being confirmed and validated. These additional training days will then be valid for a period of 12 months, during which the delivery of the training needs to be completed. Such training courses must be agreed in advance with us. For more information, please contact your Account Manager.
QA Microsoft Knowledge in a Box (KIAB)
Customers wishing to use MSATV to purchase a QA Microsoft KIAB product, the additional free of charge components of your KIAB (Exam Practice Voucher(s), Exam Voucher(s) and MS Press Self-Study Kit(s)), will be sent to you on completion of your first training course. In order to request these additional free of charge KIAB components, on completion of your first course please email SAVbookings@qa.com stating the delegate name, email address, the date of the course completed and the name of KIAB purchased. Please note using that MSATV used to purchase a QA Microsoft QA KIAB Product cannot be used in conjunction with another QA MSATV offer.