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Associate Project Manager L4
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Chartered Manager L456
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Digital Marketer L3
Direct Entry Degree L456
Infrastructure Technician L3
IS Business Analyst L4
MBA Middlesex Uni
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End Point Assessment guidance
Your opinion matters
Listening to your feedback is at the heart of our plan to provide continuous improvements. We want to go beyond the standard service and ensure every customer feels valued, motivated and fulfilled through their contact with QA. This section gives a brief insight into the action we are taking following your feedback.
Thank you for your feedback so far and remember we want to be so good that all our customers would recommend QA to a colleague or friend!
Your feedback - Our action...
We have now consolidated individual course bookings emails at the start of programme into one clear email showing the confirmed training schedule to date.
We have created a ‘Programme Launch agenda’ (previously known as the ‘Induction Agenda’) which is sent with all programme launch invites providing an overview of activities which will take place and guidance around any pre-tasks required.
We have now included user guide videos on the Programme Launch agenda and embedded in the Learner portal for easy access to Canvas guidance.
If you experience any difficulties with Canvas please contact email@example.com.
We have created and will be launching very soon, an easily accessible Learner Portal. This will include Programme information, Canvas gides, FAQ's and Learner services information.
In addition to regular evaluations and learner feedback days, we have made it a priority to ensure that we are calling learners to gain further feedback around their experience with QA. The information gathered then actively feeds into our business information.
We have launched a new and updated Line Managers Guide which will hold all the relevant information your Line Managers needs to facilitate a positive learning.
Proud to be a QA Alumni
QA learners go on to do amazing things in the tech and business space. Our alumni community is all about celebrating that. We host regular events and provide a supportive circle to forge connections. There’s some pretty cool alumni merch up for grabs too.
Our most commonly asked questions
Need to know more about apprenticeships? We provide advice for topics ranging from our programmes to eligibility to even applying for an NUS card. Expand your knowledge so you're ready for what we have in store for you.
Who is my skills coach?
Your skills coach will support you through successful completion of your programme by providing guidance and support. Your skills coach will visit you every 6 – 8 weeks to guide you through any assignments and check your current progress through to your last day on programme with QA answering any questions along the way.
When can I expect to hear from my skills coach?
The first step is completing our online enrolment form which will be sent to you from our dedicated hub team, our compliance team will then check your eligibility for programme and verify your application. Once this is complete, you will be contacted by our induction team to arrange your sign up meeting with one of our skills coaches. Your skills coach will contact you prior to this meeting to discuss the agenda.
When is my induction and what does it entail?
Once you have completed our online sign up link and this has been verified by our compliance, we will be in contact to arrange your induction meeting. Please note this process can take up to 12 weeks. Your induction will be your first meeting with your QA skills coach in which both you and your line manager will need to be present. In this meeting your skills coach will give you an overview of your apprenticeship programme, the training courses you will attend and our online learner platform – Canvas. Your Induction will also offer the chance to ask any questions/queries you or your line manager may have about the programme, content and commitment required.
Why might I have to complete functional skills?
It is an ESFA (Education Skills Funding Agency) ruling that if you cannot provide sufficient evidence (clear certificate copies) of your English and Maths (level 2 e.g. GCSE or equivalent) results you will be required to complete a functional skills qualification in Maths and/or English during your programme. You will also be required to complete a ForSkills assessment prior to commencing your programme to establish what level you are currently working at. Please note, the ESFA have strict guidelines on what Maths and English qualifications would deem you exempt from Functional Skills.
What is ForSkills and why do I need to complete this?
ForSkills is a short assessment that we require you to complete before you are enrolled onto your apprenticeship programme if you do not have evidence of a level 2 equivalent in Maths and English (C or above). Your results will need to show you are working at a level 2 or higher.
How do I apply for my oyster card?
If you are looking to purchase an oyster card you will need to obtain your unique learner number (ULN) and QA’s UKPRN (10003375). Once received, please visit https://oyster.tfl.gov.uk/oyster/entry.do and follow the instructions on screen. Please do not apply for your oyster card prior to your induction meeting as you are required to be registered with the ESFA in order to take advantage of this benefit.
How do I apply for my NUS card?
If you are looking to purchase a NUS Card you will need to obtain your unique learner number (ULN) and QA’s UKPRN number from the hub team (TheApprenticeshipHub@qa.com). Once received, please visit https://www.apprenticeextra.co.uk/ and follow the instructions on screen.
Am I entitled to Unidays discount?
Unfortunately not, although QA do offer degree apprenticeships, Unidays only works in conjunction with Universities.
What is Canvas and how do I login?
Canvas is our online platform which you will use throughout the duration of your programme. It includes; resources and readings, videos, pre/post course work and you will be required to upload all portfolio work/evidence to this platform.
You will receive your login details from your skills coach on the day of your induction.
When will my training workshops begin?
Your apprenticeship will include classroom based training. Your training workshops will be scheduled and booked by the hub team. You will receive this schedule at your induction and booking confirmation will follow.
Please contact the hub team upon receipt of the training schedule should you have any questions or queries – 01793 696146 / TheApprenticeshipHub@qa.com
Can I change my training dates and location?
We will always try and accommodate any training date amendments however, this is dependent on there being alternative dates available in your desired location and the effect on your overall apprenticeship duration.
Please contact the hub team for any training date queries on 01793 696146 / TheApprenticeshipHub@qa.com
I'm completing my application form: why does QA need copies of my passport and prior attainment certificates?
QA require the above information to ensure you are eligible and we are able to claim funding for your programme.
Can I shorten my programme?
There is a duration bracket which varies dependent on your programme level. You cannot complete your apprenticeship before the lowest duration. This can be discussed with your skills coach at your induction.
Can I suspend my apprenticeship?
Yes, you are allowed to suspend your apprenticeship programme however, this will be decided by your skills coach. Reasons such as below are acceptable so please make your skills coach aware of this at the earliest opportunity.
What do I do if I cannot access the enrolment link that QA have provided?
When completing your online enrolment form, please ensure you type in your username and date of birth exactly how it is shown on the email you receive.
If you have done all of the above and you are still unable to access your enrolment form, please contact The Hub Team – 01793 696146 / TheApprenticeshipHub@qa.com
I'm completing my application form: I can't find my GCSE's/CSE's/O Levels certificates?
If you cannot provide evidence of your qualification certificates you are able to self-declare. Please list the subject, grade and date received on a blank document and upload this to your online enrolment form.
I’ve completed my apprenticeship, when will I receive my certificate?
Once you have completed your apprenticeship programme with us we allow up to 10 weeks for your certificate to arrive in which we will be in contact to obtain a preferred address in which to send this too.
I'm a degree learner – is there a graduation at the end of my apprenticeship?
Yes. The graduation events are organised by our University partner and form part on the annual graduation ceremonies which take place in July/August time each year. The locations of the ceremonies are set by the university and is formed of a certificate presentation and photo opportunity.
Can I opt out of some modules if I have already completed training before my apprenticeship? (E.g. Agile in PM L4)
This will be dependent on your apprenticeship programme and the training / qualification you have previously received. Please disclose this on your enrolment form and discuss with your QA skills coach on your initial induction meeting. (This is actioned on a case by case basis and will be raised to our programme specialists who will review any potential cross over in learning).
If I leave my current employer can I continue my apprenticeship?
Yes. If you decide to leave your current employer and wish to continue the programme elsewhere you will be supported by QA however it is the new employer’s decision as to whether they wish to fund the remaining part of the apprenticeship programme.
If you have to leave your current employer for circumstances out of you control QA will support you in finding a new employer that will continue your apprenticeship programme.
Is the online content on Canvas downloadable (so I can access it when I am not connected to the internet)?
Yes! All documentation, resources and reading that you will need for your programme are downloadable from Canvas. If not, please raise this to your skills coach and they will advise further.
When is my first classroom training date?
You can expect your classroom based training dates to start 6-8 weeks after your induction.