What’s the job like?
Infrastructure technicians help people to use technology well, so they can do their job well.
You’ll do lots of different things – set people up on systems – help people when they need it – problem solve issues and fix problems.
You’ll work with other people – so, you’ll be good at communicating, and listening to instructions. And most importantly – be a great team player.
You’ll have lots of different tasks to complete – so you’ll need to manage your time wisely. You’ll also have to make some decisions – know when to use your head, and know when to ask for help.
If you’re curious – enjoy getting to the bottom of things, and understanding how they work. And, if you love working step-by-step – this is for you.
What will I learn?
- Network fundamentals
- Operating systems
- Cloud technologies
- Business Processes
- Scripting and automation
What qualifications will I get?
- BCS Award in Coding and Logic
- BCS Award in Business Processes
- Microsoft Technology Associate
- Networking Fundamentals
- BCS Award in Mobile and Operating Systems
- BCS Award in Cloud Services
What are my career prospects?
You could become an IT Infrastructure Technician, Desktop Support Engineer, First and Second Line Helpdesk Support or Technical Support Analyst
Am I eligible?
You need to have:
- Three GCSEs (or equivalent) at grade 4 or above in any subject
- GCSE Maths and English (or equivalent) at grade 3 and above
You must not already have a qualification in a similar subject at the same level, or a higher level than this apprenticeship.
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