Student Progress TEAM LEADER
London Fulltime and Permanent Opportunity, Mon-Friday 9am-5.30pm
Do you have experience of running a student support team or perhaps an operations team preferably within the education sector? Are you used to a fast paced environment where you influence and support the team ensuring the customer receives an excellent level of service throughout their journey. If so, we have the perfect opportunity for you!
About our role: As Team Leader of the Student Progress and Support Service, with your guidance, experience and motivation you will ensure the delivery of student progress activities and academic administration, providing an outstanding student experience at all times. You will have the know-how to continuously improve a comprehensive advice, support and information service provided for all students to an excellent level expected. With your capability to develop others, you will create and maintain a team of the highest calibre.
Good IT, ability to use our CRM system, Word and Excel skills also a MUST!
Here’s some of what’s involved: (click on the job description link to read in full)
As part of the London’s Student Progress and Support Service, you will support the
Academic and Student Support Manager and wider University’s Ask4Help and Student
Progress Team by coordinating effective student support services to deliver high
levels of stakeholder satisfaction.
Ensure all student progress systems are performing effectively; this includes the
integration of CRM system for London
To ensure all first line CRM related queries are resolved within a timely manner
Escalate any complex queries / cases to relevant authority within the Student Progress
Team and through the student support model and CRM to maintain a consistent and
excellent customer service
Ensure current student support provision are reviewed using relevant KPI’s to ensure
enhancement of service provided to students
Manage the escalation and resolution of individual student cases as appropriate
Ensure the effective operational delivery of student progress activities across the
service, recognising the need to accommodate faculty specific requirements
Provide advice and guidance to students and take responsibility for the escalation of
individual student cases to ensure that issues are satisfactorily resolved
Overall responsibility of ensuring all attendance is recorded and monitored by SAMs
attendance system; student attendance trigger points to be monitored in line with the
University’s Attendance Policy and process withdrawals once agreed with the
Bring your experience:
Previous experience at working with a University, including working knowledge of
academic registry and programme support functions desirable
Experience of planning and organising the activities of self and/or others.
Experience of contributing to the development of current working methods
Demonstrable success in building good relationships with key internal and external
Experience of multi-tasking and delivery to agreed timescale
Experience working with international students and home students desirable
Experience using e:Vision SITS or similar student records management systems
What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply now – here’s how!
Simply hit the apply button. But if you want to know more or have any questions please email email@example.com
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!