Student Operations Officer QA Higher Education, London   

Permanent Role, Monday to Friday 4pm - 9pm & Saturday 9am - 5pm 

Do you have experience within a busy reception &/or call centre environment? Are you used to a fast paced, customer facing role where you are constantly muti-tasking? If so, we have the perfect opportunity for you!   

About our role:  As Student Operations Officer you will be part of our Student Services Department based within our London Campus (when safe to do so), being responsible for all aspects of the face to face, written and telephone interaction with our Higher Education undergraduate and post grad students. Your ability to give our students an excellent level of customer service is vital to our student journey. You will also provide administrative support to the students and internal departments. Good IT, Word and Excel skills a MUST!

Here’s what’s involved:

Be the first point of contact for all registered students on campus who require information and support from the student services department

Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries

Provide professional, effective and efficient support to our students and make referrals where necessary

Ensure the students have a high quality experience of the university with a focus on customer service

Assist with all aspects of student administration (to include student letter requests, student record management)

Provide internal departments with a good and effective service

Respond to incoming telephone calls, letters, emails in a timely and professional manner

Assist with the enrolment and induction of students where required

Bring your experience:

Excellent customer service with evidence of training

Experience within a student supporting role within the education sector (desirable)

Reception and external telephone experience preferred

Experience of multi-tasking and delivery to agreed timescale

Experience of working in a highly administrative environment

What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.

A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. 

Apply now – here’s how!  Simply hit the apply button. But if you want to know more or have any questions please email michaela.cassa@qa.com

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!