Student Operations Officer
Manchester Fulltime and Permanent Opportunity
Do you have experience within a busy reception &/or call centre environment? Are you used to a fast paced, customer facing role where you are constantly muti-tasking? If so, we have the perfect opportunity for you!
About our role: As Student Operations Officer you will be part of our Student Services Department based within our London Campus (when safe to do so), being responsible for all aspects of the face to face, written and telephone interaction with our Higher Education undergraduate and post grad students. Your ability to give our students an excellent level of customer service is vital to our student journey. You will also provide administrative support to the students and internal departments. Good IT, Word and Excel skills a MUST!
Here’s what’s involved:
Be the first point of contact for all registered students on campus who require information and support from the student services department
Deliver a first class and focused front line service attending to all face to face, written and telephone enquiries
Provide professional, effective and efficient support to our students and make referrals where necessary
Ensure the students have a high quality experience of the university with a focus on customer service
Assist with all aspects of student administration (to include student letter requests, student record management)
Provide internal departments with a good and effective service
Respond to incoming telephone calls, letters, emails in a timely and professional manner
Assist with the enrolment and induction of students where required
Bring your experience:
Excellent customer service with evidence of training
Experience within a student supporting role within the education sector (desirable)
Reception and external telephone experience preferred
Experience of multi-tasking and delivery to agreed timescale
Experience of working in a highly administrative environment
What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.
You’ll work hard and do great things for our organisation so we’ll make sure your efforts and achievements are well-rewarded with an attractive package.
25 days holiday rising to 28 plus bank holidays of course
4% pension contribution
Life Assurance of 4 x annual salary
A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
How to apply and who to contact:
Using the apply link, please submit your details and we will be back in touch shortly. Should you have any queries please email firstname.lastname@example.org
We look forward to hearing from you!