Senior Customer Success Specialist

In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.

Create and maintain project plans and track progress to ensure successful delivery of projects

Liaise internally with colleagues to ensure all quality standards are achieved

Maintain strong relationships with members of the client team

Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events

Raise issues that risk project delivery and/or agreed costs and timescales

Escalate risks to ensure appropriate action is taken to mitigate them

Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships

6 Month FTC - May Extend 

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