Senior Customer Success Specialist
In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Create and maintain project plans and track progress to ensure successful delivery of projects
Liaise internally with colleagues to ensure all quality standards are achieved
Maintain strong relationships with members of the client team
Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
Raise issues that risk project delivery and/or agreed costs and timescales
Escalate risks to ensure appropriate action is taken to mitigate them
Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships
6 Month FTC - May Extend
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