Customer Service Director      

Are you a senior operations leader with a strong customer focus and looking for a new challenge?  

Do you have experience driving operational change/transformation with the ability to shape new ways of working, as well as developing teams?  

Would you like to work for an organisation that helps customers and employees develop through learning? 

As the Customer Service Director, you will conduct an analysis of QA's back-office functions to understand how we currently deliver to our customers, using both qualitative and quantitative data to streamline/drive continuous business improvement/change.  

Managing up to six direct reports but with overall responsibility of 100+ employees, you will bring high energy and a collaborative approach to gain buy-in in order to implement efficiencies and initiatives that will ultimately benefit the clients you work with. 

Using your commercial background, you will also work with senior sales leaders to understand how to deliver more digitally aligned services which will increase ROI for our clients. 

What you will bring to this role: 

  • Proven background within a senior operations role managing large customer service areas  
  • Experience of driving complex organisational/transformational change that led to positive ROI 
  • High level of commercial acumen 
  • Strong management, communication and influencing skills  

Who are we? 

VC backed, QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. With our flagship centre in London, but with a nationwide network of state-of-the-art training facilities, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting and QA Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.  

If you have read the above and feel this is the right role for you, then apply today!