Client Relationship Director
You will develop existing large scale customer relationships to deliver complex solutions and maximise client success. You’ll lead key client accounts and relationships either directly and/or through account team(s) to ensure growth and retention whilst maintaining QA’s commitment to service excellence
Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield.
Prospect for new revenue streams whilst maintaining and growing existing lines of revenue .
Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients.
Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities
Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end.
Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics
Deliver the highest levels of customer service which lead to long-term, commercial relationships at a senior and strategic level