Experienced Administrator for our Higher Education Pathway Programme
Based at the University of Roehampton Campus
Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!
About our role:
As Programme Support Administrator, you will enjoy supporting the Pathway Centre Manager in the day-to-day running of the Pathway Centre. Your role will be vital to help us develop University and QA Higher Education relationships to ensure that processes and procedures are accurately managed to support academic progression, attendance, compliance, student support and communications
Good IT, Word and Excel skills a MUST - minute taking experience desirable. From time to time, we may ask you to attend meetings etc. onsite at Roehampton but generally the role will be home based
Here’s a flavour of what’s involved:
Programme administration to develop and maintain consistent and accurate monitoring, reporting and providing feedback on the activities associated with student induction, attendance, academic performance and assessment submission.
Programme set up on the Virtual Learning Environment and materials availability,
timetabling and room allocation
Academic procedures including recording of assessment marks, moderation, student
progression, academic misconduct and preparation for academic boards.
Student support, to provide face to face, email or telephone support to students to become the first point of contact for all student academic, pastoral and systems access queries.
To develop processes and procedures alongside the Pathway manager to ensure the highest level of customer service is being given be it by phone, email or face to face
Assist the tutor team in the preparation, collation and collection of materials/resources for classroom activity
Develop strong relationships with University teams (e.g. Admissions, International Team, Welfare and the Student Union) and to act as a liaison point between QAHE and the University ensuring that positive relationships are formed and effective communication is exercised.
Attend and minute meetings, academic reviews and assessment boards working, where required
To produce reports and disseminate student data as required (e.g. for QAHE Admissions and Recruitment)
Bring your experience:
Sound administrative experience preferably within the education sector
Experience of multi-tasking and delivery to agreed timescale
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Flexible and adaptable to change
Well organised and methodical
A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
How to apply and who to contact:
Simply hit the apply button. But if you want to know more please email firstname.lastname@example.org
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!