About this Course

Tech Type Premium
Code SYMSC1433
Duration 3 Days

The Symantec Endpoint Protection 12.1: Maintain and Troubleshoot course is designed for the IT security management professional tasked w ith administering, monitoring, and troubleshooting Symantec Endpoint Protection 12.1.
Students learn how to troubleshoot and upgrade to Symantec Endpoint Protection 12.1, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribut ion, client deployments, protection technologies and netw ork threat protection.

The class also covers how to follow Symantec best practices for troubleshoot ing and remediat ing a virus outbreak, performing advanced monitoring using IT Analytics, and prov iding solutions to Symantec Endpoint Protection 12.1 case studies.


You must have attended Symantec Endpoint Protection 12.1: Administration course or have equivalent experience.

Who Should Attend

  • This course is for network managers, resellers, systems

Delegates will learn how to

  • Monitor client-to-SEPM communication.
  • Maintain a Symantec Endpoint Protection environment.
  • Upgrade the Symantec Endpoint Protection environment.
  • Monitor and troubleshoot a Symantec Endpoint Protection environment.
  • Monitor and troubleshoot SEPM and client content delivery.
  • Monitor and troubleshoot protection technologies.
  • Use best practices when creating Application and Device Control and Firewall rules.
  • Use best practices when troubleshooting and remediating a virus outbreak.
  • Use IT Analytics to generate comprehensive reports from Symantec Endpoint Protection.
  • Provide solutions to Symantec Endpoint Protection 12.1 case studies.


Monitoring Client-to-SEPM Communication

  • Introducing client-to-SEPM communication
  • Examining client-to-SEPM communication
  • Monitoring communication
  • Using basic troubleshooting and other monitoring tools to troubleshoot communication

Maintaining the Symantec Endpoint ProtectionEnvironment

  • Ident ifying critical SEP 12.1 services and processes
  • Checking client status
  • Using the Symantec Endpoint Protection Support Tool
  • Managing administrators
  • Reporting and notifications

Managing and Troubleshooting the SEPM

  • Managing the SEPM
  • Managing and troubleshoot ing the database
  • Configuring SEP 12.1 clients to use secure socket layer (SSL) communication

Monitoring and Troubleshooting Content Distribution

  • Describing LiveUpdate sources: Review
  • Examining a LiveUpdate session
  • Downloading full or xdelta packages
  • Determining LiveUpdate status and examining logs
  • SEP 12.1 LiveUpdate client management
  • Managing and monitoring group update providers (GUPs)

Maintaining and Troubleshooting Clients

  • Client Deployment Wizard optimizations
  • Upgrading Symantec Endpoint Protection clients
  • Troubleshooting client installation failures
  • Performing client management
  • Enabling Symantec Endpoint Protection debug logs
  • Troubleshooting SEP 12.1 Mac clients

Monitoring and Troubleshooting Protection Technologies

  • Managing protection technologies
  • Preventing false positives
  • Ident ifying false posit ives
  • Introducing Windows software trace preprocessor (WPP)

Monitoring and Troubleshooting Network Threat Protection

  • Application control best practices
  • Application and device control use cases
  • Application and device control reports and logs
  • Firewall use cases

Best Practices for Troubleshooting and Remediating a Virus Outbreak

  • Best practices for troubleshooting and remediating viruses

Managing rapid release definitions Performing Advanced Monitoring using IT Analytics

  • Introducing IT Analytics
  • Hardw are and software requirements
  • Describing how IT Analytics works
  • About installing IT Analytics

Providing Solutions to Symantec Endpoint Protection 12.1 Case Studies

  • Evaluating a legacy environment for upgrade
  • Redesigning a Symantec Endpoint Protection 11.x environment
Premium Course

3 Days

Delivery Method

Delivery method

Classroom / Attend from Anywhere

Receive classroom training at one of our nationwide training centres, or attend remotely via web access from anywhere.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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