About this course

Tech type Premium
Course code QACSSM
Duration 1 Day

Scrum adoption continues to grow and as organisations seek to become successful at Scrum, many people find that different communication skills are needed to make it work. This course focuses on the skills needed for a Scrum Master to work effectively as a 'servant leader', team coach, and facilitator. A role-play scenario will be used to put new skills into practice. The course is designed around delegates participating in exercises and role-playing scenarios to learn the new skills.

Target Audience

The course is beneficial for anyone who has some experience of working as a Scrum Master and has the desire to apply coaching and facilitation skills to the role.

What’s included

QA offers more benefits. Here is what's included with this course:

12-month subscription to Project Manager Today


Delegates should have completed the Professional Scrum Master I certification (Scrum.org), or Certified Scrum Master (Scrum Alliance), prior to registering for this course.

Pre-Course Reading

Delegates should be familiar with the content and rationale for the rules of Scrum in the Scrum Guide, available at www.scrumguides.org.

Delegates will learn how to

  • Explore the meaning of the Scrum Values in an organizational context
  • Build on existing Scrum Master experience with coaching skills to support the responsibilities of a Scrum Master (based on The Scrum Guide™ at www.scrumguides.org)
  • Learn facilitation skills to support Scrum events such as Sprint Planning, Reviews, and Retrospectives
  • Identify options for dealing with typical day-to-day issues that arise in Scrum Teams


The Scrum Values

  • Understand the meaning of the five Scrum Values commitment, focus, openness, courage, and respect

Review of Scrum Master responsibilities to the Product Owner, Development Team, and the organization

Coaching in a Scrum Environment

  • Role-playing exercises

Facilitating Meetings

  • Scrum Events that are typically facilitated
  • Useful facilitation techniques

My Development as a Scrum Master

  • Individual exercise to identify personal development areas

Premium Course

1 Day

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

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