About this course

Course type Premium
Course code TTFLDM
Duration 3 Days

L&D is becoming far more strategic than ever before and important business and regulatory drivers are now leading many organisations to take employee training more seriously. At the same time, the rapid pace of business change demands constant monitoring and review of the L&D strategy. All of this is making the effective management of an L&D function highly important, yet also challenging. Managers are expected to help define, absorb and communicate strategic changes to their teams and to sustain team motivation and capability against a background which frequently involves organisational restructuring.

Managers are also expected to adopt new learning technologies, operating models, procedures and processes, often without a great deal of support. They are expected to operate best-practice L&D processes and report results in a form that is meaningful to senior management.

Benefits to the delegate

  • Take away tools and templates for benchmarking quality in L&D, drafting an L&D strategy and managing risks associated with change that could affect the strategy
  • Build confidence in managing relationships with business units and other stakeholders by being able to interpret the needs of the business and the learning community
  • Gain insights into how team capability can be enhanced to successfully implement the strategy
  • Network with other L&D managers and discuss how they have overcome similar challenges

Benefits to the organisation

  • Professional management practice raises L&D’s credibility and highlights the function’s value to the business
  • Ensures that the L&D strategy is aligned with business objectives and that L&D services are quality-focused
  • Builds trust within the L&D team and in the reliability of learning within the wider organisation
  • Enhances engagement with business unit managers
  • Enhances L&D’s credibility within the organisation
  • Builds stakeholder trust in the reliability

TAP Certification

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills.

Prerequisites and audience

Any L&D Manager with responsibility to deliver on the training strategy. It will be particularly useful for recently appointed L&D managers

Course objectives and assessment

Delegates analyse their own L&D function to identify actions they can take to increase its effectiveness and efficiency in the following areas: Quality, Strategy, Risk, Change, Performance, and Evaluation.

Leading to the TAP Certificate in Leading the L&D Function

Competencies delegates will develop

1. Understanding the role of an L&D Manager

  • Defining the term 'effective L&D Management'
  • Understanding the management model in context

2. Developing an L&D Charter

  • Defining the responsibilities of the L&D function and of its learners
  • Identifying an appropriate range of methods to embed the charter into the organisation

3. Improving quality standards

  • Recognising the importance of improving quality standards
  • Understanding the benchmarking process and its value to the L&D function
  • Identifying suitable benchmarking partners
  • Analysing the L&D function against the benchmarking tool
  • Prioritising the analysis prior to implementation

4. Delegating

  • Recognising the importance of delegation
  • Identifying suitable tasks to delegate in context
  • Understanding the delegation process and the levels of responsibility
  • Knowing the elements to include in a briefing to delegate a task

5. Developing an L&D strategy

  • Understanding the route by which the strategy is derived
  • Understanding the strategy model in context
  • Understanding the importance of, and process for, identifying key stakeholders
  • Developing a range of strategies for communicating with each key stakeholder
  • Identifying an appropriate range of methods to raise the profile of the L&D function

6. Managing risk in a changing environment

  • Defining the term 'change management'
  • Understanding how the Sigmoid curve drives change in the organisation
  • Understanding the underpinning theory of the Kubler-Ross change curve
  • Identifying suitable strategies to manage behaviour in a changing environment
  • Understanding the risk management process and how it can be applied in context
  • Analysing risks to the L&D function by using the probability/impact diagram

7. Managing performance

  • Understanding the advantages and disadvantages of each of the management styles and how they might be applied in context
  • Identifying issues that may affect the performance of the team
  • Recognising effective team and management behaviours

8. Delivering efficient solutions

  • Understanding the term 'blended learning' and how it adds value in context
  • Identifying media options that would increase the efficiency of learning solutions

9. Evaluating effectiveness

  • Defining the term 'evaluation'
  • Understanding the requirements of key stakeholders in respect of evaluation measures
  • Understanding the Kirkpatrick model of evaluation in context
  • Identifying relevant business benefits for the work the L&D function undertakes
  • Understanding how to calculate the return on investment and payback period for projects
  • Identifying relevant data to communicate to key stakeholders
Premium Course

3 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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