About this course

Course type Premium
Course code TTFLDA
Duration 2 Days

This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews the key tasks of the L&D administrator’s role. This includes effective communication, managing and prioritising tasks, using methods, media and technology to support learning solutions and managing challenge.

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills.

Prerequisites and audience

Suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body

Course objectives and assessment

Develop a personal action plan to identify actions you can take to increase your effectiveness and efficiency when: 

  • Communicating 
  • Managing tasks 
  • Using methods, media and technology 
  • Managing challenge

Leading to the TAP Certificate in L&D Administration

Competencies delegates will develop

1. Providing an efficient and effective L&D administration service

  • Understanding the L&D administration role
  • Identifying who the role supports
  • Understanding the responsibilities and skills of an L&D administrator

2. Administering bookings to support learning solutions

  • Understanding the training cycle
  • Using the L&D administration analysis tool
  • Improving processes and procedures to support learning solutions
  • Creating and maintaining a schedule of courses/learning events
  • Auditing resources to meet quality standards
  • Analysing delegate feedback
  • Obtaining information for the production of reports

3. Communication skills

  • Building and maintaining rapport with those that the role supports
  • Understanding levels of rapport  Asking open and closed questions
  • Understanding the difference between two listening levels
  • Using three types of active listening techniques
  • Understanding the difference between assertive, non-assertive and aggressive behaviours
  • Speaking assertively
  • Dealing with interruptions and controlling calls

4. Managing tasks

  • Understanding levels of responsibility
  • Accepting a delegated task – ‘Managing your manager’
  • Managing tasks and deciding priorities
  • Managing the schedules of others
  • Identifying how well you manage your time

5. Using methods, media and technology

  • Supporting delivery options
  • Using methods, media and technology within your role
  • Making the most of the Internet and social media

6. Managing challenge

  • Identifying challenge; behaviours and situations
  • Recognising underpinning reasons for challenging behaviour
  • Identifying strategies for managing challenge effectively
Premium Course

2 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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