About this course

Tech type Premium
Course code QACCP
Duration 1 Day

Cyber Crisis Management and Response training provides the vital skills for your business leaders and specialists to lead and manage a cyber crisis. A crisis is different from the typical 'emergencies' that business continuity scenarios help prepared organisations for. When an organisation is thrown into crisis due to a cyber incident they are forced to deal with multiple 'known - unknowns' throughout the entire business, its workforce and supply chain.

Attribution, commercial consequences and service impact are dynamic factors at the heart of a cyber crisis, different to normal process driven crisis response plans. Many of your stakeholders may not share the same goals or priorities when dealing with a cyber crisis.

The course is designed for service managers, crisis managers, continuity leaders involved in responding to cyber crisis across an organisation. This includes staff involved in:

  • Strategic decision making
  • Information security
  • Enterprise risk management
  • Continuity services
  • Service management
  • HR / people management


There are no specific prerequisites for this course, however, participants are expected to have a general understanding of cyber threats and risk management.

Two days of customer-specific engagement are required before the delivery of this course to ensure that it can be tailored for the needs of the organisation and its stakeholders.

Delegates will learn about the following

  • Cyber risk assessments
  • Commercial impact assessment
  • Co-ordination of cyber response
  • Press & Media liaison
  • Inter-departmental SME liaison
  • Management of cyber breach timeline
  • Cyber incident impact declaration
  • Supply chain management

Course Outline

  • Business impact analysis - Identify your key business processes, people, systems and dependencies, and the impact their interruption would have on the business
  • Risk assessment - Plan and design simulations to test your plans and systems that will help your people to develop the knowledge and skills they need to manage crises
  • Identify the risks and threats to your business, your people, reputation, customers, property and other assets
  • Strategies - Investigate and develop strategies for recovery before any serious impact is suffered
  • Document planning - Prepare strategies, design crisis management structures and create clear lines of escalation and communications
  • Learn to manage a cyber crisis - In the event of an breach or cyber-attack, the impact, costs and reputational damage
  • Learn how to take control of a cyber-crisis when it happens, through a series of practical exercises based on realistic scenarios.

Premium Course

1 Day


This course is authored by QA

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.