• Authored Course

About this Course

Effective teamwork and communication are at the heart of employee productivity and job satisfaction. This programme ensures all team-workers have the foundation skills, knowledge and behaviours to make a valuable contribution to their teams.

Programme duration approx 3 months, consisting of pre course work, 2 days classrooom training and assignments.

This workshop is highly participative, using facilitated discussion, presentations, validated tools of self-assessment, case studies and group work. The workshop promotes reflective review, and encourages delegates to find opportunities to apply the learning in the workplace. Delegates will complete a work-based learning assignment, which is assessed and verified by the ILM to achieve their accreditation.

Target Audience:

This course is designed for anyone working within a team who is seeking an industry recognised qualification for their contribution.

Learning Journey

What's Included

Exam(s) included

Learn from the UK's leading Agile training provider

  • Fully accredited

    QA's Agile certification courses are accredited by a number of bodies including BCS, APMG and Scrum.org.

  • Industry recognised

    QA work with leading organisations including, BT, BA, Barclays, DWP, and many others.

  • World-class experts

    QA's world class expert coaches, from a variety of industries, are on hand to work with your teams and key stakeholders to help them accelerate agility.

Why people choose QA


There are over 20 QA learning centres and many other sites spread across the UK, providing a convenient choice of learning locations and ensuring that over 90% of the population is within 45 minutes of a training destination. Learn more

  • London


    International House

  • Manchester


    Oxford Street

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Course Information

  • Explore the levels of workgroups and teams
  • Analyse how a group becomes a team
  • Promote the benefits of effective team work
  • Appreciate the barriers to effective communication
  • Assess the need for team dialogue
  • Develop understanding of a range of communication models and processes
  • Introduce the concept of emotional intelligence
  • Explore team role strengths and differences
  • Identify actions for ways to improve the functionality of the team.

At the end of this course you will be able to:

  • Recognise the differences between a work group and a team
  • Champion behaviours that create high levels of team work
  • Communicate more effectively with colleagues and managers
  • Identify the triggers of conflict in teams
  • Develop personal strategies to reduce team conflict
  • Assess your own strengths and development areas as a team member