Diversity and inclusion are key to business and organisational success. Evidence increasingly demonstrates that organisations who make the most of their people, by creating a fair and inclusive environment in which people are free to be at their best, are the most successful organisations.
Equally, understanding more about diversity and inclusion helps all of us work more effectively within today’s diverse organisations, as well as delivering great customer service.
People often ask us:
- What are my responsibilities in terms of diversity and inclusion?
- What does the Law say about diversity and inclusion?
- How can I work effectively with a wide range of people from diverse backgrounds?
- How can I effectively challenge behaviour that makes me uncomfortable?
Embracing diversity and developing your inclusion skills creates an environment where you, your colleagues and customers can be happier, more creative and more productive.
This half-day workshop aims to support you in ensuring that the environment you and your colleagues work in is fully inclusive and makes the most of the diverse and talented people within it – creating a workplace in which we can all help each other to be at our best.
The course is suitable for all staff without line management responsibilities.
Delegates will learn how to
- Explain the benefits of diversity and inclusion in the workplace.
- Identify examples of good and bad practice in terms of diversity and inclusion in the workplace.
- State the requirements of the Equality Act 2010.
- Effectively challenge inappropriate behaviour.
- Introductions and welcome
- Icebreaker quiz
- Understanding unfairness
- Diversity, respect and inclusion
- Legal stuff – the Equality Act 2010
- Challenging inappropriate behaviour
- Personal action planning
Frequently asked questionsSee all of our FAQs
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.