Overview

Negotiation is key to everyday business and the ability to negotiate effectively in a wide range of business contexts is crucial. This involves securing the best outcome for both parties and protecting valued relationships.

Common concerns we hear include:

  • How do I retain rapport and a positive relationship while negotiating?
  • How do I get to the heart of the other party’s requirements?
  • How do I achieve my goal while retaining my integrity?

This course will confirm and consolidate your existing negotiation skills as well as provide you with some new negotiation tools and perspectives, supported by plenty of practice. Using the ‘Harvard method’, or interest-based relational approach, you’ll learn how to achieve valuable ‘win-win- outcomes that deliver for both parties and build lasting relationships that deliver value in the long-term. What you learn will be useful at work and in many other contexts.

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Target audience

This course is aimed at anyone who is looking to improve their negotiation skills to enable and facilitate decisions that achieve win-win outcomes, for example when:

  • Negotiating with clients
  • Getting the best deal with suppliers
  • Managing stakeholders
  • Working with employee representatives
  • Negotiating with professional and accrediting bodies
  • Wanting to develop lasting relationships with key stakeholders and customers
  • Managing projects
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Delegates will learn how to

  • Identify your own and others’ negotiation styles and patterns
  • Explain distributive and Integrative negotiation styles and their impact
  • Assess your conflict handling styles
  • Identify the consequences of unproductive styles
  • Use negotiation structure and planning for win-win outcomes
  • Use the Interest-based Relational Approach to negotiation
  • Construct flexible negotiation solutions
  • Negotiate in teams
  • Negotiate persuasively using case studies
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Course Outline

Day 1:

  • Negotiation styles
  • Case study 1
  • Negotiation structure
  • Case study 2

Day 2:

  • Interest-Based Relational approach (the Harvard Negotiation Program)
  • Getting people to say ‘yes’
  • Case study 3
  • Team negotiations
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Why choose QA

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

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