Overview

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.

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Prerequisites

This course requires completion of one of the following prerequisites:

  • VMware vSphere: Fast Track [V6.x] or [V7]
  • VMware vSphere: Install, Configure, Manage [V6.x] or [V7]
  • VMware vSphere: Optimize and Scale [V6.x] or [V7]
  • Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended.

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Delegates will learn how to

  • Introduce troubleshooting principles and procedures
  • Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
  • Explain the purpose of key vSphere log files
  • Identify networking problems based on reported symptoms, validate, and troubleshoot the reported problem, identify the root cause, and implement the appropriate resolution
  • Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes
  • Diagnose common VMware vSphere® High Availability problems and provide solutions Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution
  • Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
  • Troubleshoot performance problems with vSphere components
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Outline

1 Course Introduction

  • Introductions and course logistics
  • Course objectives

2 Introduction to Troubleshooting

  • Define the scope of troubleshooting
  • Use a structured approach to solve configuration and operational problems
  • Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3 Troubleshooting Tools

  • Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems
  • Identify important vSphere log files and interpret the log file contents

4 Troubleshooting Virtual Networking

  • Analyze and resolve standard switch and distributed switch problems
  • Analyze virtual machine connectivity problems and fix them
  • Examine common management network connectivity problems and restore configurations

5 Troubleshooting Storage

  • Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
  • Analyze and resolve common VM snapshot problems
  • Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems

6 Troubleshooting vSphere Clusters

  • Identify and recover from problems related to vSphere HA
  • Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
  • Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7 Troubleshooting Virtual Machines

  • Identify, analyze, and solve virtual machine snapshot problems
  • Troubleshoot virtual machine power-on problems
  • Identify possible causes and troubleshoot virtual machine connection state problems
  • Diagnose and recover from VMware Tools™ installation failures

8 Troubleshooting vCenter Server and ESXi

  • Analyze and fix problems with vCenter Server services
  • Diagnose and troubleshoot vCenter Server database problems
  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems
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