During this five-day, hands-on training, you gain the advanced knowledge, skills, methodology, and abilities to achieve competence in troubleshooting the Horizon component of VMware Horizon® 7. You increase your skills and competence in using VMware and third-party tools to analyze and solve problems associated with a Horizon implementation. This lab-intensive course provides you with a comprehensive environment to test your skills at identifying and solving a broad range of issues.


This class requires understanding the concepts and topics presented in the following courses:

  • VMware Horizon 7: Install, Configure, Manage
  • VMware Data Center Virtualization Fundamentals

Experience with working with View and VMware vSphere® is helpful.

Delegates will learn how to

  • Use the Horizon Administrator web client, log files, and both VMware and third-party tools to analyze, diagnose, and troubleshoot problems in a Horizon environment
  • Optimize the display protocol and the virtual desktop to ensure an optimal end-user experience
  • Identify infrastructure problems as they relate to Horizon
  • Discuss Horizon installation problems and best practices


1 Course Introduction

  • Introductions and course logistics
  • Course objectives

2 Introduction to Troubleshooting

  • Discuss troubleshooting techniques
  • Describe methods for efficient troubleshooting in a consistent and repeatable manner

3 Troubleshooting Tools

  • Understand how to use Horizon Administrator to troubleshoot Horizon problems
  • Understand how to use the command line to troubleshoot Horizon problems
  • Understand how to use VMware and third-party tools to identify and troubleshoot Horizon problems
  • Interpret log files

4 Troubleshooting Virtual Desktops

  • Analyze, diagnose, and troubleshoot virtual desktop problems
  • Use VMware tools to optimize virtual desktops
  • Describe the network ports used in a View environment
  • Configure View Connection Server for logging
  • Analyze, diagnose, and troubleshoot View Connection Server problems

5 Troubleshooting USB Connectivity and Printing

  • Discuss how Horizon supports connecting USB devices to clients as well as printing to local and remote printers
  • Analyze, diagnose, and troubleshoot USB connectivity and printing problems

6 Troubleshooting Display Protocols

  • Discuss the topology and architecture of display protocols in Horizon
  • Analyze, diagnose, and troubleshoot Remote Desktop Protocol, Blast Extreme, HTML Access, and PCoIP problems
  • Optimize PCoIP and Blast Extreme for performance

7 Troubleshooting View Composer

  • Discuss the architecture, purpose, and benefits of View Composer
  • Analyze, diagnose, and troubleshoot View Composer problems

8 Troubleshooting Instant Clones

  • Discuss the architecture, purpose, and benefits of instant clones
  • Understand how to create and deploy instant-clone desktop pools
  • Analyze, diagnose, and troubleshoot instant-clone problems

9 Troubleshooting SSL Certificates

  • Discuss certificate authority and SSL certificates
  • Discuss the proper method to install and replace certificate authority and SSL certificates
  • Analyze, diagnose, and troubleshoot SSL certificate problems

10 Infrastructure

  • Discuss how a data center’s infrastructure can affect the performance of a Horizon environment
  • Discuss best practices for data center infrastructure for Horizon

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