This course is designed to provide an understanding of the fundamental concepts and applications of the HP Universal Configuration Management Database (UCMDB). Participants learn visualization and mapping techniques to build business service views, implement change tracking, perform impact analysis and enrichment of topology data and reporting. This course also covers UCMDB Browser and UCMDB Configuration Manager, which provide different end-user perspectives to analyze and consume UCMDB data. The discussions and scenario-based exercises reinforce skills to optimize business outcomes through the efficient use of the HP UCMDB, UCMDB Configuration Manager and UCMDB Browser.
The hands-on lab environment uses UCMDB version 10.2
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  • General knowledge of IT operations, familiarity with business services, and service management
  • Familiarity with the Information Technology Infrastructure Library (ITIL) V3 Foundations subject area and the
  • Configuration Management System (CMS) in particular
  • Background in network or enterprise application administration and knowledge of enterprise architectures in
  • a production IT infrastructure


  • This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of HP UCMDB 10.x.

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Delegates will learn how to

  • Define HP Universal Configuration Management Database (UCMDB) and the concepts of Configuration Items (CIs) and CI Types (CITs)
  • Identify the architecture, integrations, and system-level components of the HP UCMDB
  • Identify various enterprise deployment scenarios and configuration approaches
  • Identify the basic usage and configuration of UCMDB Configuration Manager (CM)
  • Design and build business service views and topology maps to solve business problems
  • Create perspective-based views and models using Modeling Studio
  • Define the concepts of Impact Analysis and be able to model cause and impact with Impact rules
  • Enhance and auto-populate HP UCMDB through the use of Enrichments
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Module 1: Course Overview

  • Introductions
  • Lab information

Module 2: Introduction to CMS and HP CMS

  • Define CMS
  • Identify the evolution from CMDB to CMS
  • Define the CMS architecture
  • Identify the advantages of CMS
  • Identify the key features of HP CMS
  • Identify target users of HP CMS
  • Work with HP CMS components
  • Describe HP CMS-related solutions such as Change, Configuration, and Release Management (CCRM), Business Service Management (BSM), Service Asset and Configuration Management (SACM), and Closed Loop Incident Process (CLIP)

Module 3: Introduction to UCMDB

  • Define UCMDB
  • Identify the capabilities and features of UCMDB
  • Define the integration capabilities of UCMDB
  • Define the architecture of UCMDB
  • Describe the visualization, mapping, and discovery capabilities of UCMDB
  • Describe the deployment options of UCMDB

Module 4: IT Universe Manager

  • Define the IT Universe Manager
  • Identify IT Universe Manager common tasks
  • Work with Views
  • Search for CIs
  • Use IT Universe Manager to display a CI's related CIs
  • Add, update, and delete CIs with IT Universe Manager

Module 5: CI Type Manager

  • Define the UCMDB class model
  • Identify the UCMDB class model components, including:
  • Navigate the CI Type Manager
  • Work with attributes
  • Create a CIT
  • Create a relationship type

Module 6: Introduction to Modeling Studio and TQL

  • Describe Modeling Studio
  • Work with the Modeling Studio Interface
  • Define Topology Query Language (TQL) concepts
  • Build TQLs with Attribute, Cardinality, Element Type, and Identity conditions
  • Use the Add Related Query Node wizard

Module 7: Modeling Studio - Views

  • Define the concept of views
  • Define the different types of views
  • Create pattern views
  • Create templates
  • Create template-based views

Module 8: Modeling Studio - Models and Perspectives

  • Define the concept of models
  • Identify the types of models
  • Create an instance-based model
  • Create a pattern-based model
  • Define perspectives
  • Create perspectives
  • Create perspective-based views

Module 9: UCMDB Browser

  • Identify the key features of the UCMDB Browser
  • Summarize the UCMDB Browser value proposition
  • Navigate through the Browser UI
  • Search using the Browser
  • Change CI data using the Browser
  • View direct links to external applications
  • View different Browser widgets
  • Use service modeling
  • Browse through installation and configuration requirements

Module 10: UCMDB Configuration Manager

  • Define the UCMDB Configuration Manager (CM)
  • Identify the UCMDB CM value proposition
  • Identify the UCMDB CM components
  • Navigate the UCMDB CM UI
  • View CM licensing, installation, configuration, and administration information

Module 11: Reports

  • Identify UCMDB reports
  • Define Topology reports
  • Define Custom reports
  • View various custom reports
  • Manage reports

Module 12:Impact Analysis

  • Define impact analysis
  • View use cases of impact analysis
  • Run impact analysis
  • Navigate the Impact Analysis Manager
  • Define an impact analysis rule
  • Describe the TQL limitations for impact analysis queries
  • Define OOTB impact rules
  • Define calculated relationships

Module 13: Enrichments

  • Define enrichments
  • List enrichment operations
  • View examples of enrichments
  • Navigate the Enrichment Manager
  • Define Enrichment Manager UI elements
  • Work with enrichments
  • View OOTB enrichments
  • Schedule enrichments

Module 14: Security

  • Define UCMDB user permissions
  • Define resource groups
  • Define Roles Manager and OOTB roles
  • Work with users and groups to:
  • Create new users and groups
  • Navigate the Details tab
  • Navigate the Roles tab
  • Navigate the Permissions Overview tab
  • Identify Ownership Management
  • Work with LDAP mapping

Module 15: Administration

  • Identify the CI lifecycle and aging mechanism
  • Work with the Package Manager to:
  • Create a Custom package
  • Use Content Packs
  • Use log files
  • Work with the Infrastructure Settings Manager
  • Work with the Scheduler
  • Use the Recipients Manage

Module 16: Integrations

  • Identify UCMDB integrations
  • List UCMDB integrations as part of CMS
  • Identify the integration technologies
  • Define the integration types
  • Navigate Integration Studio
  • Identify Integration Point, Adapter, and Job
  • Describe UCMDB-SM integration
  • Describe UCMDB-AM integration
  • Describe UCMDB-CM integration
  • Describe Custom integrations
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