Our Team Leader Level 3 Apprenticeship covers the key competencies that aspiring and new Managers need to successfully lead a team. It equips learners with the ability to effectively manage a team, plan and monitor workloads / resources and build professional relationships.

Our programme is designed based on the latest best practices to give learners the qualifications, skills and grounding to become well-rounded Managers.

What’s included?

On successful completion of the programme, apprentices gain the following qualifications:

  • Team Leader Level 3
  • CMI Diploma in the Principles of Leadership and Management
  • CMI Foundation Chartered Manager status

The entry requirements for this Team Leader Apprenticeship programme are as follows:

  • Must be in a management role i.e. Supervisor, Team Leader or Shift Manager
  • GCSE Maths and English (or equivalents) at grades D or above
  • Must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject

Job role suitability if already in employment:

To help determine whether this programme is suitable you must be able to answer “yes” to the following questions.

  • Learners will have operational/project responsibility for managing a team.
  • Learners have clear responsibility for delivering operational plans.
  • Learners provide a team with clear direction, instructions and guidance to achieve set goals.
  • Learners have responsibility for performance management of a team.
  • Learners need to build relationships internally and externally.
  • Learners have key responsibility for:
  • Supporting team members
  • Managing team members
  • Developing team members
  • Planning and monitoring team member’s workloads
  • Planning and monitoring resources
  • Resolving problems within the team

Note: Speak to your Account Manager for more advice on eligibility and job role/existing staff suitability for this programme

Learners need apprenticeship programmes that resonate with their day-to-day life. In keeping with this - we have innovated through technology and digital content creation to deliver a ‘high tech, high touch’ approach to blended learning.

High-quality learning content on the go. We deliver “mobile-first” education – this means learning can be accessed anytime, anywhere, on any device.

This programme teaches skills in:

  • Communicating effectively
  • Managing finance and budgets
  • Leading and motivating a team
  • Solving problems and making decisions

Empowering roles such as:

  • Supervisor
  • Team Leader
  • Project Officer
  • Shift Supervisor
  • Foreperson
  • Shift Manager

We also include market-leading profiling tools in our programme to get the best out from Managers:

  • Strength Deployment Inventory – to develop a better understanding of how motives drive behaviours.
  • Situational Leadership – explore how a Manager must adjust their style to fit the development level of the followers they are trying to influence.
  • Learning Styles Questionnaire – get to know learning styles and in doing so accelerate learning by utilising preferred style, whilst improving on weaknesses

During the programme apprentices are required to spend 20% of time at work on off-the-job learning.

The knowledge modules are taught through a combination of classroom workshops and online learning. They give learners skills essential to effective management, which they can apply in the workplace. After some of these modules, there will also be CMI assignments to complete in the workplace.

Our face-to-face training workshops and online learning develop the core set of skills learners must be able to do well to be competent in their role. This is mastery.

During this Team Leader Level 3 Apprenticeship programme learner will complete:

  • Seven knowledge modules. Introducing management theory and fundamentals, through a combination of online learning and practical classroom workshops.
  • On-programme assignments for the CMI diploma.
  • A work-based portfolio showcasing how apprentices have demonstrated the skills they have learned in real work projects.
  • An end-point assessment presentation and interview to ensure apprentices have met the learning outcomes of the programme.

To ensure all apprentices can do these skills consistently well, we’ve designed modules with the following learning outcomes:

Module 1: Time Management & Chairing Meetings

Chairing Meetings

  • Describe the role of the chair person
  • Know how to structure an effective meeting
  • Demonstrate the skills required to manage an effective meeting

Time Management

  • Make decisions based on time management preferences
  • Recognise the urgent and important tasks
  • Create strategies to minimise procrastination
  • Effectively schedule work priorities
  • Understand how to set meaningful goals and objectives
  • Learn how to effectively manage interruptions

The first two elements of Module 1 are ‘guided-learning’ – everything a learner needs to complete these two topics are on Canvas.

Module 2: Stepping up to Management

  • Demonstrate what effective line management looks, sounds and feels like
  • Use essential management tools to achieve great results
  • Understand stakeholders and the relationship they play in teams
  • Understand the importance of culture, equality, diversity and inclusion
  • Appreciate different learning methods, how this effects the learner and how this can relate the learner’s team to support their development
  • Understand the importance of performance management using appropriate tools and techniques
  • Set SMARTer objectives taking into consideration stakeholder requirements
  • Understanding how to create a common sense of purpose
  • Engage, motivate and develop teams.

Module 3: Communicating Effectively

  • Explain in detail the process of communication
  • Demonstrate key rapport building skills
  • Utilise active listening skills
  • Frame the right question to get the right response
  • Hold challenging conversations and provide appropriate feedback
  • Influence and persuade
  • The learner will recognise reactions and behaviours in themselves and how that translates to their teams.
  • Pick the right communication medium for maximum effect
  • Increase levels of assertion
  • Use the power of words in a positive way
  • Demonstrate practical communications skills for organisational success

Module 4: Leading & Motivating a Team

  • Explain the importance of the team having a common sense of purpose that supports the overall vision and strategy of an organisation
  • Explain the role that communication plays in establishing a common sense of purpose
  • Assess the effectiveness of own communication skills on the basis of the above
  • Describe the main motivational factors in a work context and how these may apply to different situations, teams and individuals
  • Ensuring equality and diversity in the team
  • Explain the importance of a leader being able to motivate teams and individuals and gain their commitment to objectives
  • Explain the role that the leader plays in supporting and developing the team and its members and give practical examples of when this will be necessary
  • Understand when change needs to happen within the team and how to manage it
  • Manage resources appropriately – for the individual, team and organisation

Module 5: Solve Problems, Make Decisions

  • Use proven problem solving techniques
  • Describe the scope of the problem and its impact on the bigger picture
  • Capture relevant data and information and use it in a methodical way to identify possible solutions
  • See problems as opportunities and assess natural creativity
  • Plan the implementation and communication of the decision for maximum effect
  • Identify ways to review outcomes and monitor and evaluate those outcomes

Module 6: Project Management for Non-Project Managers

  • Define the differences between project and operational work
  • Create a high-level Business Case for the project
  • Define a structured plan for the project
  • Create a project schedule
  • Identify project risks and assign mitigating actions
  • Control a project and handle requests for change
  • Develop and motivate the team
  • Close down the project and extract any relevant lessons to be learned

Module 7: Finance for Non-finance Managers

  • Identify the role and importance of finance within organisations
  • Recognise and describe some of the common terms and jargon that are used
  • State the key distinction between profit and cash
  • Recognise how organisations identify the drivers of their financial performance
  • Learn about the purpose of a business case and how to ensure the right financials are included.
  • Understand the importance of recording relevant information
  • Make best use of resources

For more information download the handout

NOTE: this programme is only available in England.

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