Overview

The Training Delivery Part B - engaging with learners course is the culmination of a two-year research project into what differentiates great training from the crowd and is the vital next step in any trainer’s development, usually following achievement of the TAP Certificate in Training Delivery Part A.

This course focuses on building trainers’ self-awareness and the critical factors to create an empathic, learner-centred climate. It focuses on the Six Principles of CHOICE®, which are based on the six key drivers of learner engagement that reflect innate and universal human needs.

What's included in the course?

  • Evening work
  • Assessment

What the delegates will learn

  • Generating a positive emotional climate in which learners are free to experiment without fear
  • Caring for each learner as an individual, creating a sense of personal value
  • Fostering an environment in which all learners feel they are honestly and fairly treated
  • Utilising open communication to create an effective learning climate
  • Involving each learner in the learning process to encourage self-discovery and strengthen personal commitment to learning and application
  • Employing a coaching style to support and encourage self-discovery of learning and personal application to the job
  • Exhibiting an ethical approach to training in order to build respect and credibility for the training and a sense of personal meaning to the learners

Next steps

  • Online Facilitation Skills
  • Facilitation Skills
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Who is it for?

Suitable for trainers who would like to achieve optimal learning effectiveness by engaging with the hearts and minds of learners.

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Assessment information

Delegates develop a personal action plan which aligns to the Six CHOICE® Principles.

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Session details

Session 1: Why become a Trainer-of-CHOICE?
In this session, we consider:

  • The six key drivers of learner engagement
  • The engagement ladder
  • The Trainer-of-CHOICE charter
  • Building learner engagement

Session 2: The power of a positive emotional climate
In this session, we consider:

  • A positive emotional climate
  • The mystery of emotions
  • The brain’s three-lane road
  • Emotional hijacking
  • The PIMS techniques

Session 3: Caring about learners
In this session, we consider:

  • Building self-confidence
  • Building trust
  • Understanding in action
  • Appreciation

Session 4: Honesty and fairness
In this session, we consider:

  • Self-awareness
  • Impartiality
  • Respect

Session 5: Open communication
In this session, we consider:

  • Clear and effective communication
  • Listening
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Why choose QA

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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