Overview

Increasing numbers of experienced L&D professionals now play the role of L&D Consultants, managing a network of relationships with internal client groups. This involves dealing with incoming requests for training programmes, working in a consultative capacity with senior stakeholders to clarify business needs and confirming the nature of any associated solutions.

The key objective of this challenging role is to agree best-practice solutions that employ the optimum blend of resources and that meet the needs of the business in a cost-effective manner. However, the skills and knowledge required to provide effective L&D consultancy do not necessarily come naturally to all trainers.

What's included in the course?

  • Pre-course work
  • Evening work
  • Assessment

Who is it for?

The course is suitable for L&D professionals who are being required to undertake a consultative role, working with key stakeholders to agree business improvement learning initiatives.

What the delegates will learn

  • Understanding the L&D consultancy role
  • Employing a range of consultancy skills in order to maintain effective relationships
  • Conducting interviews with stakeholder to effectively develop the brief
  • Undertaking the validation of the need
  • Exploring possible approaches and identifying a possible solution
  • Gaining stakeholder agreement to the solution presented
  • Undertaking evaluation and review of implemented solution

Next steps

  • Learning Needs Analysis
  • Managing Learning Transfer
  • Learning Evaluation
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Pre-requisites

There are no pre-requisites for this course.

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Assessment information

Delegates will apply the following five stages of the consultancy process in accordance with the TAP L&D Consultancy Skills Profile:

  • Obtain a sponsor brief
  • Validate the learning need
  • Formulate a solution
  • Win sponsor support
  • Provide a debrief

for a given scenario

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Session details

Session 1: Introduction to Consultancy
In this session, we consider:

  • The trainer as consultant
  • The consultancy process
  • Core consultancy skills

Session 2: Obtaining a Sponsor Brief
In this session, we consider:

  • The initial contact
  • The information to gather from the sponsor
  • Questioning tenses
  • The 3-step interview process

Session 3: Validating the Need
In this session, we consider:

  • Methods of gathering information
  • Sources of information
  • Analysis techniques

Session 4: Formulate a Solution
In this session, we consider:

  • Methods and e-media
  • Methods of generating ideas
  • Choosing a solution

Session 5: Winning Sponsor Support
In this session, we consider:

  • Tips for confident presenting
  • Features, advantages and benefits
  • Overcoming objections
  • Presentation structure

Session 6: Initiate Design and Monitor Implementation
In this session, we consider:

  • The design and development process
  • Pilot and modify
  • Implement

Session 7: Evaluate and Debrief
In this session, we consider:

  • Post-implementation evaluation
  • Methods of evaluation
  • Process and results-based evaluation
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Why choose QA

Dates & Locations

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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