Overview
Increasing numbers of experienced L&D professionals now play the role of L&D Consultants, managing a network of relationships with internal client groups. This involves dealing with incoming requests for training programmes, working in a consultative capacity with senior stakeholders to clarify business needs and confirming the nature of any associated solutions.
The key objective of this challenging role is to agree best-practice solutions that employ the optimum blend of resources and that meet the needs of the business in a cost-effective manner. However, the skills and knowledge required to provide effective L&D consultancy do not necessarily come naturally to all trainers.
What's included in the course?
- Pre-course work
- Evening work
- Assessment
Who is it for?
The course is suitable for L&D professionals who are being required to undertake a consultative role, working with key stakeholders to agree business improvement learning initiatives.
What the delegates will learn
- Understanding the L&D consultancy role
- Employing a range of consultancy skills in order to maintain effective relationships
- Conducting interviews with stakeholder to effectively develop the brief
- Undertaking the validation of the need
- Exploring possible approaches and identifying a possible solution
- Gaining stakeholder agreement to the solution presented
- Undertaking evaluation and review of implemented solution
Prerequisites
There are no pre-requisites for this course.
Assessment information
Delegates will apply the following five stages of the consultancy process in accordance with the TAP L&D Consultancy Skills Profile:
- Obtain a sponsor brief
- Validate the learning need
- Formulate a solution
- Win sponsor support
- Provide a debrief for a given scenario
Session details
Session 1: Introduction to Consultancy
In this session, we consider:
- The trainer as consultant
- The consultancy process
- Core consultancy skills
Session 2: Obtaining a Sponsor Brief
In this session, we consider:
- The initial contact
- The information to gather from the sponsor
- Questioning tenses
- The 3-step interview process
Session 3: Validating the Need
In this session, we consider:
- Methods of gathering information
- Sources of information
- Analysis techniques
Session 4: Formulate a Solution
In this session, we consider:
- Methods and e-media
- Methods of generating ideas
- Choosing a solution
Session 5: Winning Sponsor Support
In this session, we consider:
- Tips for confident presenting
- Features, advantages and benefits
- Overcoming objections
- Presentation structure
Session 6: Initiate Design and Monitor Implementation
In this session, we consider:
- The design and development process
- Pilot and modify
- Implement
Session 7: Evaluate and Debrief
In this session, we consider:
- Post-implementation evaluation
- Methods of evaluation
- Process and results-based evaluation
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