Overview

This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews the key tasks of the L&D administrator’s role. This includes effective communication, managing and prioritising tasks, using methods, media and technology to support learning solutions and managing challenge.

What's included in the course?

  • Evening work
  • Assessment

What the delegates will learn

  • Providing an efficient and effective L&D administration service
  • Administering booking to support learning solutions
  • Communication skills
  • Managing tasks
  • Using methods, media and technology
  • Managing challenge
  • Employ a balanced approach

Next steps

  • Foundation Award in Training Delivery
  • Foundation Award in Training Design
  • Foundation Award in Facilitation Skills
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Prerequisites

This course is suitable for those working in L&D administration who wish to gain an external qualification, recognised by a professional body. There are no formal prerequisites to attending this course.

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Assessment information

Delegates develop a personal action plan to identify actions they can take to increase their effectiveness and efficiency when communicating, managing tasks, using methods, media and technology and managing challenge.

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Session details

Session 1: L&D administration role, responsibilities and skills
In this session, we consider:

  • Definition of L&D administration
  • Who do L&D administrators support?
  • Responsibilities
  • Skills and attributes

Session 2: L&D administration analysis tool
In this session, we consider:

  • The L&D administration analysis tool

Session 3: Communication skills
In this session, we consider:

  • Methods of building rapport
  • Level of rapport
  • Questioning and listening
  • Assertiveness

Session 4: Managing tasks
In this session, we consider:

  • Levels of responsibility
  • Accepting tasks
  • Managing tasks
  • Managing the schedule of other

Session 5: Methods, media and technology
In this session, we consider:

  • Delivery methods
  • e-media
  • Social networks

Session 6: Managing challenge
In this session, we consider:

  • Challenging behaviours
  • General strategies: behaviours
  • Challenging situations
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Why choose QA

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

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