Overview

This blended course will provide delegates with a framework to provide a toolkit of appropriate resources to support workplace performance from on-demand online content and how-to videos to ‘in the workflow’ trouble-shooting guides and templates for use at the point of need whether in conjunction with a training programme or where none is available or required.

The course is delivered as a blended format comprising three parts over a 3 to 4 week period; two live online session with self-paced activities followed by a two-day classroom event with assessed project work on the design of a performance support resource.

What’s included in the course

  • Part 1: Tutor-led online session (1 hour): ‘What is Performance Support?’ and self-paced online activities (approx 3 hours)
  • Part 2: Self-paced online activities including reading, eLearning, and project work (approx 4 hours) and tutor-led online session ‘Planning for performance support’ (1 hour)
  • Part 3: Two-day practical workshop, building on Parts 1 and 2. Planning, group discussions and producing a prototype for a work-based performance support resource

What the delegates will learn

  • Establish the role of performance support and its use within formal and informal learning solutions
  • Apply a framework for designing content aligned to specific performance requirements
  • Select the appropriate performance support tools and apply best practice guidelines
  • Establish a robust repository of support resources

Next steps

Other TAP Certificates that might be of interest are:

  • eLearning Design
  • Creating Visual Impact
  • Digital Writing Skills
Read more

Who is it for?

L&D professionals who want to learn about designing and developing workplace support materials.

Read more

Assessment information

Delegates will create a prototype of a performance support resource to fulfil a specific performance need.

Read more

Outline

Part 1 Live online session includes:

  • Tutor-led online session (1 hour): ‘What is Performance Support?’
  • Self-paced activities (approx 3 hours)
    • Research and critique example performance resources
    • Forum task commenting on a blog post

Part 2 Live online session includes:

  • Self-paced activities (approx 4 hours)
    • Complete eLearning module 'Coming to terms with performance'
    • Research and report on production tools for creating resources
    • Complete the assignment template - analysis and concept ideas for your own workplace project and submit for tutor feedback
  • Tutor-led online session (1 hour) ‘Planning for Performance Support’ which is a follow-up and review of the self-study activities

Part 3 Classroom workshop includes:

  • Two-day practical workshop, building on Parts 1 and 2
    • Task analysis and breaking down the content into clear, easy-to-follow steps
    • Media elements (writing the text/ working with images/ recording IT simulations/ working with audio and video)
    • Visual planning and scripting
    • Build a prototype for your own workplace project
    • Tutor and peer feedback on prototypes
    • Testing and reviewing the resources
    • Implementing, evaluating and maintaining support resources
Read more

Why choose QA

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information