Overview
This course introduces subject matter experts, trainers and learning facilitators to the skills required for undertaking coaching as part of a continuous improvement programme in the workplace. Coaching helps the learner to set their own clear and achievable goals, and to provide support on the journey to achieving them. Coaching skills are a valuable component of the L&D Professional’s core skill set.
What's included in the course?
- Pre-course work
- Evening work
- Assessment
Who is it for?
The course is primarily designed for L&D practitioners and managers who have a responsibility for ensuring staff development and performance in the organisation.
What the delegates will learn
- Define what coaching is
- Discuss and establish coaching needs
- Build faster rapport with the coachee
- Apply goal-setting models
- Plan and conduct a coaching session using the GROW model
Next steps
- Facilitation Skills
- Mentoring
Prerequisites
There are no pre-requisites for this course.
Assessment information
Delegates plan and conduct a coaching session that is assessed against the TAP Coaching profile.
Session details
Session 1: Introduction to coaching
In this session, we consider:
- Defining what coaching is and understanding it in context
- Recognising the roles of the coach, coachee and manager
- Recognising when the role of a coach would be valuable
- Identifying why coaching records are required
Session 2: Coaching intake
In this session, we consider:
- Recognising the importance of discussing coaching needs
- Recognising when a coaching session would be valuable
- Using a range of question types to elicit information
- Gathering all relevant information from stakeholders where relevant
Session 3: Goal-setting and the GROW model
In this session, we consider:
- Applying appropriate rapport-building and listening techniques
- Creating a climate that is positive and open to encourage information sharing
- Preparing a coaching plan
- Guiding the coachee to define and set their own goals using the SMART and PURE models
- Setting outcome, performance and process goals
- Identifying the importance of using a questioning approach to the session
- Identifying the traits and characteristics of a coach
Frequently asked questions
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
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QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
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When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.