Overview

This course introduces subject matter experts, trainers and learning facilitators to the skills required for undertaking coaching as part of a continuous improvement programme in the workplace. Coaching helps the learner to set their own clear and achievable goals, and to provide support on the journey to achieving them. Coaching skills are a valuable component of the L&D Professional’s core skill set.

What's included in the course?

  • Pre-course work
  • Evening work
  • Assessment

Who is it for?

The course is primarily designed for L&D practitioners and managers who have a responsibility for ensuring staff development and performance in the organisation.

What the delegates will learn

  • Define what coaching is
  • Discuss and establish coaching needs
  • Build faster rapport with the coachee
  • Apply goal-setting models
  • Plan and conduct a coaching session using the GROW model

Next steps

  • Facilitation Skills
  • Mentoring
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Pre-requisites

There are no pre-requisites for this course.

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Assessment information

Delegates plan and conduct a coaching session that is assessed against the TAP Coaching profile.

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Session details

Session 1: Introduction to coaching
In this session, we consider:

  • Defining what coaching is and understanding it in context
  • Recognising the roles of the coach, coachee and manager
  • Recognising when the role of a coach would be valuable
  • Identifying why coaching records are required

Session 2: Coaching intake
In this session, we consider:

  • Recognising the importance of discussing coaching needs
  • Recognising when a coaching session would be valuable
  • Using a range of question types to elicit information
  • Gathering all relevant information from stakeholders where relevant

Session 3: Goal-setting and the GROW model
In this session, we consider:

  • Applying appropriate rapport-building and listening techniques
  • Creating a climate that is positive and open to encourage information sharing
  • Preparing a coaching plan
  • Guiding the coachee to define and set their own goals using the SMART and PURE models
  • Setting outcome, performance and process goals
  • Identifying the importance of using a questioning approach to the session
  • Identifying the traits and characteristics of a coach
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Why choose QA

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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