Overview

“I think unconscious bias is one of the hardest things to get at.”
Ruth Bader Ginsberg, American Judge

Recognising and managing unconscious bias is key to business and organisational success. Evidence increasingly demonstrates that individuals who recognise their own biases and effectively challenge others, help to create a fair and inclusive environment in which people are free to be at their best.
Equally, understanding more about unconscious bias, where it comes from and how we can reduce it, helps all of us work more effectively within today’s diverse organisations, as well as delivering great customer service.

Common questions we hear from people who attend this course include:

  • How do I recognise my own biases?
  • How do I help others realise they have biases too?
  • What can I do to reduce unconscious bias in my workplace?

This highly participative Develop-level course aims to support you in raising your self-awareness of unconscious bias, how it can affect relationships and what you can do to tackle it.

Target audience

This Develop-level course is aimed at both managers and staff and will complement the learning from our Managing Diversity and Inclusion (MPDMDI) and Working with Diversity and Inclusion (MPDWDI) courses. Though not essential, it may benefit delegates to attend either of these courses prior to attending Tackling Unconscious Bias.

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Prerequisites

There are no pre-requisites for this course.

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Delegates will learn how to

  • Define unconscious bias and its impact in the workplace
  • Explain how unconscious bias originates in the brain
  • Identify common types of unconscious bias
  • Identify the benefits of a diverse workforce and customer base
  • Be able to spot unconscious bias in yourself and others
  • Identify how to appropriately tackle unconscious bias in yourself and others
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Outline

  • What is unconscious bias?
  • Why does unconscious bias happen?
  • Why do we need to be aware of unconscious bias?
  • Spotting unconscious bias
  • Tackling unconscious bias
  • Personal action planning
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Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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