The Symantec Endpoint Protection 12.1: Maintain and Troubleshoot course is designed for the IT security management professional tasked w ith administering, monitoring, and troubleshooting Symantec Endpoint Protection 12.1.
Students learn how to troubleshoot and upgrade to Symantec Endpoint Protection 12.1, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribut ion, client deployments, protection technologies and netw ork threat protection.

The class also covers how to follow Symantec best practices for troubleshoot ing and remediat ing a virus outbreak, performing advanced monitoring using IT Analytics, and prov iding solutions to Symantec Endpoint Protection 12.1 case studies.

You must have attended Symantec Endpoint Protection 12.1: Administration course or have equivalent experience.

Who Should Attend

  • This course is for network managers, resellers, systems
  • Monitor client-to-SEPM communication.
  • Maintain a Symantec Endpoint Protection environment.
  • Upgrade the Symantec Endpoint Protection environment.
  • Monitor and troubleshoot a Symantec Endpoint Protection environment.
  • Monitor and troubleshoot SEPM and client content delivery.
  • Monitor and troubleshoot protection technologies.
  • Use best practices when creating Application and Device Control and Firewall rules.
  • Use best practices when troubleshooting and remediating a virus outbreak.
  • Use IT Analytics to generate comprehensive reports from Symantec Endpoint Protection.
  • Provide solutions to Symantec Endpoint Protection 12.1 case studies.

Monitoring Client-to-SEPM Communication

  • Introducing client-to-SEPM communication
  • Examining client-to-SEPM communication
  • Monitoring communication
  • Using basic troubleshooting and other monitoring tools to troubleshoot communication

Maintaining the Symantec Endpoint ProtectionEnvironment

  • Ident ifying critical SEP 12.1 services and processes
  • Checking client status
  • Using the Symantec Endpoint Protection Support Tool
  • Managing administrators
  • Reporting and notifications

Managing and Troubleshooting the SEPM

  • Managing the SEPM
  • Managing and troubleshoot ing the database
  • Configuring SEP 12.1 clients to use secure socket layer (SSL) communication

Monitoring and Troubleshooting Content Distribution

  • Describing LiveUpdate sources: Review
  • Examining a LiveUpdate session
  • Downloading full or xdelta packages
  • Determining LiveUpdate status and examining logs
  • SEP 12.1 LiveUpdate client management
  • Managing and monitoring group update providers (GUPs)

Maintaining and Troubleshooting Clients

  • Client Deployment Wizard optimizations
  • Upgrading Symantec Endpoint Protection clients
  • Troubleshooting client installation failures
  • Performing client management
  • Enabling Symantec Endpoint Protection debug logs
  • Troubleshooting SEP 12.1 Mac clients

Monitoring and Troubleshooting Protection Technologies

  • Managing protection technologies
  • Preventing false positives
  • Ident ifying false posit ives
  • Introducing Windows software trace preprocessor (WPP)

Monitoring and Troubleshooting Network Threat Protection

  • Application control best practices
  • Application and device control use cases
  • Application and device control reports and logs
  • Firewall use cases

Best Practices for Troubleshooting and Remediating a Virus Outbreak

  • Best practices for troubleshooting and remediating viruses

Managing rapid release definitions Performing Advanced Monitoring using IT Analytics

  • Introducing IT Analytics
  • Hardw are and software requirements
  • Describing how IT Analytics works
  • About installing IT Analytics

Providing Solutions to Symantec Endpoint Protection 12.1 Case Studies

  • Evaluating a legacy environment for upgrade
  • Redesigning a Symantec Endpoint Protection 11.x environment

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